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Customer Service Representative at Iowa State Bank

Orange City, Iowa, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Oct, 26

Salary

0.0

Posted On

17 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Cash Handling, Banking Transactions, Relationship Building, Problem Solving, Regulatory Reporting, Financial Product Knowledge, Communication Skills

Industry

Banking

Description

Description As a Customer Service Representative, you'll be the friendly face of Iowa State Bank, helping customers with their day-to-day banking needs while delivering exceptional service that exceeds expectations. Every conversation is an opportunity to build relationships, solve problems, and introduce products and services that can help customers achieve their financial goals. In this role, you'll assist customers with transactions, answer questions, resolve concerns, and connect them with banking solutions that fit their needs. You'll play a key role in our relationship-banking approach by identifying referral opportunities and partnering with other team members to help customers get the most from their banking experience. Requirements - Handle customer transactions including but not limited to account deposits, withdrawals, loan payments, cashing checks, check deposit hold, cash advances, stop payments, gift cards, and issue Cashier’s Checks. - Buy and sell money to other tellers and vault - Balance drawers daily and vault money as needed with no errors - Complete regulatory reporting forms as needed - Answers telephone calls to assist customers with questions or requests and/or transfer calls to appropriate personnel - Prepare statements for mailing to customers - Perform teller duties within the Drive-Up Window and participate in the late-night rotation schedule. - May be asked to travel to other branch locations to assist in teller duties as needed to ensure adequate coverage. - Accepts other responsibilities as assigned to help embrace ISB’s values Other Duties - Will have extensive contact with the public and conduct relationships in a manner that will enhance the overall professional image and marketing efforts of the agency and bank. - Participate in outside civic activities that enhance the agency, bank and personal growth.

Responsibilities

The representative handles day-to-day banking transactions and resolves customer concerns to provide exceptional service. They are also responsible for identifying referral opportunities to connect customers with appropriate financial solutions.