About this job

Customer Service Representative (m/f/d)

Location: Jena

Here's what we offer you:

• Interview via telephone possible
• of course, an open-ended employment contract.
• Up to 30 days of vacation, vacation also possible during the probationary period
• many additional benefits such as holiday and Christmas bonuses as well as allowances
• Employee referral bonuses (€300)
• Free transfer of the Germany ticket and travel expenses is possible.
• Employee discounts through Corporate Benefits at 1500 shops & brands

As a customer service representative (m/f/d) you are responsible for:

• Telephone and written support for our customers – friendly, solution-oriented and competent
• Handling inquiries, complaints, orders and service cases
• Maintaining customer master data and documentation in the CRM system
• Close collaboration with sales, logistics and other internal departments
• Support in optimizing service processes
• Participation in the implementation of customer loyalty measures

You bring the following:

• Completed commercial training or experience in customer service, call center or sales administration
• Strong customer and service orientation as well as strong communication skills
• Proficient in MS Office; experience with CRM systems is desirable.
• Good German skills, both spoken and written; additional languages ​​are an advantage.
• Friendly demeanor, team spirit and solution-oriented thinking
• Independent, structured and reliable work ethic

Contact details: iperdi GmbH

Johannesstraße 112

99084 Erfurt

Telephone: 0361 6636820

Email: jobs-EF@iperdi.de

Provided in cooperation with the Federal Employment Agency.