Job Summary: The Customer Service Representative serves as the primary liaison for an assigned portfolio of customer accounts, ensuring consistent and high-quality engagement. This role is pivotal in delivering value-added services that not only meet customer needs but also drive business growth. By fostering strong relationships, proactively addressing inquiries, and identifying opportunities for improvement, the Customer Service Representative contributes directly to customer satisfaction and long-term success.

REQUIRED SKILLS/ABILITIES:

• Strong verbal and written communication
• Excellent customer service and interpersonal skills
• Organized with sharp attention to detail
• Effective time management and deadline focus
• Solid analytical and problem-solving abilities
• Skilled in task prioritization
• Thrives in fast-paced, dynamic settings
• Proficient with Microsoft Office Suite, SAP, or related software.

EDUCATION AND EXPERIENCE:

• 5 years of related experience in customer service.

PHYSICAL REQUIREMENTS & WORK SETTING:

• Prolonged periods of sitting at a desk and working on a computer.
• Hybrid position (3 days in the office, 2 days remote)
• Office work setting

• Serve as the primary contact for customer inquiries, ensuring prompt and accurate resolution of requests.
• Utilize SAP to manage the end-to-end order process, including entry, confirmation, delivery coordination, and invoicing.
• Communicate effectively with internal and external stakeholders via phone and electronic channels to ensure seamless service delivery.
• Process incoming orders with attention to detail, verifying product availability and pricing accuracy.
• Provide timely updates to customers regarding order status, delivery timelines, and any changes.
• Share critical customer information—such as forecasts, personnel updates, address changes, and receiving schedules—with relevant departments to support operational alignment.
• Leverage system tools and reports to proactively drive actions that enhance customer satisfaction and service quality.
• Maintain comprehensive account records, including customer notes, contact details, and special handling instructions.
• Collaborate closely with sales and product teams to communicate changes in customer orders and ensure alignment across functions.