Customer Service Representative - Italian Speaker at lastminute.com

Madrid, Community of Madrid, Spain -

Full Time

Start Date

Immediate

Expiry Date

24 Jun, 26

Salary

0.0

Posted On

26 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Italian, English, Spanish, Customer Support, Phone Calls, Emails, Live Chats, Pre-sales Queries, After-sales Queries, Attention to Detail, Team Player, Deadline Management

Industry

Software Development

Description

Company Description At lastminute.com, we live for the holidays. We are the European Travel-Tech leader in Dynamic Holiday Packages. With technology, we turn spontaneous thoughts into meaningful experiences, helping people travel the world. The job in brief: Job Title - Customer Service Representative - Italian Speaker Location - Madrid Working model – Hybrid from Madrid, Remote from Spain Team - You will join the Customer Service Team in the Post Sales department Level - Professional Contract - Permanent, full time (36 h/week) Job Description We are looking for customers service representatives to join our team of around 1,700 people worldwide to help us power up the traveller's journey for millions of holidaymakers. If you are passionate about helping customers succeed and skilled at providing clear and friendly support in Italian and English, keep on reading, as you might be the perfect fit for this job. What your impact will be Deal with inbound and outbound phone calls, emails, and live chats from Customers. Investigate, advise, and resolve pre-sales and after-sales queries, acting as primary contact with the Customer and ensuring single contact resolution Qualifications Qualifications Your expertise: Strong verbal and written communication skills in Italian, English and Spanish Availability to work rotating shifts, including weekends At least one year of experience in Customer Support services. Thorough and meticulous with extreme attention to detail Proactive team player Work to tight deadlines with a can-do attitude. Desirable Previous experience in the travel sector or similar GDS knowledge is a plus Oriented business results Versatility Additional Information Perks of working with us: How we work together: An inclusive, friendly, and international environment (you’ll be working with colleagues from +10 countries and over 48 nationalities) Shorter working week (36h as full time) Possibility to work remotely up to 8 weeks a year throughout the Spanish territory and within the EU How we learn together: Access to e-learning platforms (e.g. Discovery) professional and managerial skills development training paths Other perks: 2 paid days off per year for volunteering purposes Occasional social events to foster connections among colleagues Travel industry discounts and flash exclusive staff fares We support our employees through life's significant moments with leave options (e.g parental responsibilities, marriages, bereavements, relocations, etc.) in line with local laws. Wish you were here? We do, too! Selection process steps*: HR interview (10-30 minutes) 1st interview (Manager): soft skills + technical knowledge Our commitment to celebrate diversity and generate belonging At the heart of our culture is a commitment to inclusion across race, gender, age, sexual orientation, religion, gender identity or expression, and accessibility. We strongly believe in an equal opportunity space, which is welcoming and celebrates the uniqueness of everyone who works here. We value different lived experiences and respect viewpoints, as we know unicity drives innovation. We want to make sure our people reflect the communities across the world we help travel. Eligibility criteria: By submitting your information and application, you confirm that you are legally authorised to work in the country of employment and that you do not require visa sponsorship to obtain employment visa status. Department: Customer Service

Responsibilities

The role involves handling inbound and outbound communications via phone, email, and live chat to assist customers. Responsibilities include investigating, advising on, and resolving both pre-sales and after-sales inquiries, aiming for single contact resolution.