We currently have an exciting opportunity to join our growing Customer Service Team as a Customer Service Representative – In Warranty on a Part Time, Fixed Term Contract until August 2026.
Our Customer Service Team is at the heart of our business, ensuring every customer receives an exceptional journey. You’ll be part of a highly skilled team who provide technical support, resolve issues, and arrange service visits – always aiming for first-time resolution.
This is a fast-paced call centre environment where you’ll be supporting customers via telephone and email, combining excellent customer care with strong technical knowledge.

EXPERIENCE:

• Strong customer orientation and proven experience in a customer-facing role.
• Background in handling service-related queries within a quality framework.

SKILLS:

• Excellent technical ability.
• Strong communication skills (verbal and written).
• Ability to handle difficult situations with professionalism and empathy.
• Goal-oriented with sound judgement and initiative.
• Strong team player with high attention to detail.

• Delivering excellent customer service by handling enquiries and complaints professionally.
• Providing technical advice, fault finding, and scheduling service appointments.
• Communicating confidently and effectively with customers.
• Maintaining accurate customer records.
• Supporting other areas of the contact centre during busy periods.
• Promoting and living our safety-first culture.
• Identifying issues, finding solutions, and continuously improving how we work.