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Customer Service Representative, Jalan Kebun Teh Johor Bahru Branch MY at CIMB Group Malaysia

, Johor, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

12 Jul, 26

Salary

0.0

Posted On

13 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Cash Handling, Administrative Support, Transaction Processing, Cross-selling, Regulatory Compliance, Data Accuracy, Conflict Resolution, Communication Skills

Industry

Banking

Description

Operational Function • To transact over-the-counter transactions on cash and non-cash transactions according to advice slips or other negotiable documents • To record all transaction accurately and balance each day's operations • To perform general administrative duties as required by the function • To discharge duties instructed by immediate supervisor to serve business interests of the Bank Customer Relationship • To attend to customer requests, inquiries, problems and complaints by providing prompt and service to customers, escalate customer's feedback to higher authority for deliberation. • To actively involve in cross product sales activities to ensure optimal customer reach. Process & Compliance • To maintain confidentiality of information and comply to standard operational procedures (SOPs) and to ensure regulatory requirements are met towards achieving operational excellent • To perform other duties as assigned

Responsibilities

The role involves performing over-the-counter cash and non-cash transactions while maintaining accurate operational records. Additionally, the representative will address customer inquiries and complaints while actively promoting bank products.