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Customer Service Representative, Jalan Kebun Teh Johor Bahru Branch MY at CIMB Group Malaysia

, Johor, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

14 Sep, 26

Salary

0.0

Posted On

16 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Cash Handling, Customer Service, Cross-selling, Administrative Support, Compliance, Transaction Processing, Complaint Resolution

Industry

Banking

Description

Operational Function • To transact over-the-counter transactions on cash and non-cash transactions according to advice slips or other negotiable documents • To record all transaction accurately and balance each day's operations • To perform general administrative duties as required by the function • To discharge duties instructed by immediate supervisor to serve business interests of the Bank Customer Relationship • To attend to customer requests, inquiries, problems and complaints by providing prompt and service to customers, escalate customer's feedback to higher authority for deliberation. • To actively involve in cross product sales activities to ensure optimal customer reach. Process & Compliance • To maintain confidentiality of information and comply to standard operational procedures (SOPs) and to ensure regulatory requirements are met towards achieving operational excellent • To perform other duties as assigned

Responsibilities

Perform over-the-counter cash and non-cash transactions while ensuring accurate daily balancing. Provide prompt customer service, handle inquiries, and engage in cross-product sales activities.