What you will do:

• Answer incoming calls and e-mails;
• Taking orders and enter them into the ERP system;
• Follow-up on the status of client orders;
• Process credit notes;
• Monitor EDI and other automated forms of order entry;
• Place proactive outbound client calls to a qualified dealer base;
• Processing drop-shipments and on-line orders as required;
• Completing clerical duties, on an on-going basis including RMA processing, ETA updates;
• Provide clients and remote Sales Representatives with answers to sales inquiries.

What we are looking for:

• Must be available to work from 10:00am – 7:00pm
• 1 – 2 years of relevant customer service experience and/or retail consumer electronics experience;
• Proficiency with Microsoft Office applications;
• Bilingual - excellent communications skills and interpersonal skills, Spanish is an asset;
• Demonstrated organizational ability and follow-through;
• Demonstrated ability to work in a fast paced, dynamic environment;
• Demonstrated ability to work harmoniously in a team as well as autonomously
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