Customer Service Representative at JN White Designs Screenprint INC

Perry, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

18 May, 26

Salary

21.0

Posted On

17 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Communication, Sales Support, Order Processing, Client Relationship Management, Lead Management, CRM Platform Usage, Quote Generation, Pricing Analysis, Multitasking, Attention To Detail, Team Collaboration, Problem Solving, Written Communication, Verbal Communication, Microsoft Excel, Microsoft Word

Industry

electrical;Appliances;and Electronics Manufacturing

Description

Description Job Summary The Client Engagement Specialist serves as the critical link between customer service, sales, and operations, ensuring seamless communication and an outstanding customer experience. This role supports sales team members by managing client communications, handling inquiries from new leads, and proactively identifying opportunities for upselling and cross-selling. The Client Engagement Specialist is responsible for assisting with client relationship management, sales support, and order processing, contributing to overall customer satisfaction and revenue growth. A successful candidate will have experience in sales-driven environments or customer service roles that involve sales elements and must be able to effectively multitask, prioritize, and collaborate across teams. Essential Duties & Responsibilities Serve as the primary liaison between assigned sales representatives, clients, and internal teams to facilitate clear and efficient communication. Assist in generating and presenting quotes for new and repeat projects. Analyze and manage gross margins and pricing structures to support sales targets and profitability. Oversee order processing, approvals, and fulfillment, ensuring alignment with customer expectations and company standards. Work collaboratively with business development, scheduling, operations, and shipping teams to meet client delivery requirements. Support lead management efforts, including handling initial inquiries, qualifying leads, and routing them appropriately. Maintain accurate client records and document all communications within the Customer Relationship Management (CRM) platform. Assist in developing presentations and proposals for both client and internal reviews. Participate in sales strategy meetings, providing customer feedback and market insights to drive improvements. Support sales and accounting teams in collection efforts when necessary. Track and report on key performance indicators (KPIs) for sales and customer service success. Perform other duties as assigned, particularly those that support sales growth and client satisfaction. Supervisory Responsibilities This position does not have direct supervisory responsibilities but requires collaboration and leadership in interactions with both team members and clients. Qualifications To perform this role successfully, an individual must meet the following requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Skills & Competencies Proficiency in Microsoft Excel and Word; experience with Mac operating systems is a plus. Manufacturing and CRM experience preferred. Strong ability to manage client expectations and maintain high levels of satisfaction. Exceptional multitasking skills, with a keen attention to detail. Customer-Centric Approach: Ability to understand customer needs and enhance satisfaction. Sales Mindset: Ability to recognize and capitalize on sales opportunities to contribute to revenue growth. Team Collaboration: Strong ability to work closely with sales representatives and internal teams to drive success. Strong written and verbal communication skills. Proven problem-solving abilities. Ability to work independently and as a team member. Willingness to work overtime as necessary. Education & Experience Preferred: Associate’s degree and 2 years of customer service experience. Required: High school diploma (or GED) and 1 year of customer service experience. Language Skills Ability to read and comprehend instructions. Ability to write clear and professional correspondence. Ability to effectively present information to customers, clients, and other employees within the organization. Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, including whole numbers, fractions, and decimals. Ability to compute rates, ratios, and percentages. Ability to create and interpret bar graphs for sales and performance tracking. Reasoning Ability Ability to apply common sense understanding to carry out detailed written or oral instructions. Ability to solve basic problems involving standard business variables. Physical Demands The physical demands described here represent those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Regularly required to sit, stand, walk, use hands to handle or feel objects, and reach with hands and arms. Must be able to talk and hear to communicate effectively with customers and team members. Occasionally required to stoop, kneel, or crouch. May need to lift and/or move up to 30 pounds. Work Environment The work environment characteristics described here represent those an employee encounters while performing essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. The noise level in the work environment is usually quiet. This position requires collaboration with production team members, which may include exposure to moving production equipment. Requirements Schedule: Monday through Friday, generally 8:00 AM to 4:30 PM Flex Time: Flexible start/end times available after training period Remote Work: Potential for hybrid work after 1 year Status: Full-time, year-round position Benefits: Health benefits, 401(k), and profit sharing Requirements: Strong attention to detail Reliable with clean and consistent attendance Excellent customer service skills Sales experience a plus (but not required)

Responsibilities

The Client Engagement Specialist acts as the primary liaison between sales representatives, clients, and internal teams, facilitating communication, managing client inquiries, and supporting sales activities like quoting and lead management. This role is also responsible for overseeing order processing, analyzing margins, and maintaining accurate client records within the CRM.