Customer Service Representative [Job Fair - Walk-In Interviews on 12/22] at Million Air

City of Syracuse, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Mar, 26

Salary

17.5

Posted On

18 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Concierge Services, Invoicing, Communication, Computer Skills, Mathematical Knowledge, Bilingual, Team Collaboration

Industry

Airlines and Aviation

Description

Description Million Air Syracuse will be hosting a walk-in interview style job fair on Monday, December 22 from 10 am to 2 pm. Please feel free to come by and bring a resume to meet the team to interview for either a CSR or Line Service position. We look forward to meeting with you! Our address is 110 Air Cargo Road, Syracuse, NY 13212. Our motto, "We are Ladies and Gentlemen, serving Ladies and Gentlemen", is evident in every interaction with our customers, co-workers, and team mates. We strive to find the best and brightest talent for each position within our organization, enabling the unique qualities of each individual to shine and compliment the entire team. Is the customer #1 with you? Do you have an outstanding smile? Are you a positive, up-beat person? Do you provide personalized service that creates customer loyalty? Can you sense what another person wants and needs before they ask? Do you always live up to your commitments? Do you like a fast-paced work environment? Are you excited to provide a level of customer service unrivaled by the competition? The Customer Service Representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with customers, pilots, and team members within the customer service department. Requirements Responsibilities and Duties Greet customers in a friendly, professional manner Provide concierge services to pilots and customers including making reservations as required Invoicing for services rendered to customers and pilots Record customer preferences in Million Air CSI system Proactive preparation for all incoming aircraft Provides timely feedback to the company regarding service failures or customer concerns Partner with line service team to meet and exceed customer's service expectations Keep hospitality bar stocked with snacks and beverages Maintain neat work area at all times to include front desk, lobby, and all FBO amenities Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Competencies Customer focus- naturally outgoing/extroverted Communicate with customers and employees in person, on phone, and through radio communications Strong computer skills including Microsoft office products and point of sale programs Basic mathematical knowledge Must be able to operate a motor vehicle and be insurable by Company insurance policy Bi-lingual preferred Reporting Relationship This position reports to the Customer Service Manager Work Environment This position operates in a professional environment, which may include exposure to all types of weather conditions and direct contact with both moving and non-moving aircraft. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, to include but not limited to: Must be able to lift 25 pounds Stand to greet customers during verbal exchanges, walk throughout the facility to interact with customers Possible exposure to hazardous noise levels, chemicals, fumes, and machinery Position Type and Expected Hours of Work This is a non-exempt position. This position includes shift work which requires working evenings, weekends, and on scheduled company holidays. Travel No travel is expected for this position. Education, Experience, and Eligibility Qualifications Customer service experience preferably in the service industry High School Diploma or equivalent Entry level position Ability to work evenings weekends, and holidays Acceptable driving record Zero tolerance drug free employer includes pre-employment and random screening Pay Rate $17.00 - $17.50 (Flexibility in Starting Hourly Wage Based on Previous Aviation Experience) Benefits Our comprehensive package includes a matching 401k program, Paid Time Off (PTO), and Medical, Dental, and Vision coverage. We value your hard work and offer performance-based bonuses. AAP/EEO Statement Million Air is an Equal Opportunity/Affirmative Action Employer/Protected Veteran/Disabled Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice. Million Air Syracuse will be hosting a walk-in interview style job fair on Monday, December 22 from 10 am to 2 pm. Please feel free to come by and bring a resume to meet the team to interview for either a CSR or Line Service position. We look forward to meeting with you! Our address is 110 Air Cargo Road, Syracuse, NY 13212.

Responsibilities

The Customer Service Representative is responsible for providing effective customer service to both internal and external customers. This includes greeting customers, providing concierge services, and maintaining a neat work area.