Customer Service Representative at Johnson Controls

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

23 Aug, 26

Salary

0.0

Posted On

25 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Order Processing, Salesforce, ERP Systems, MS Office, Communication Skills, Interpersonal Skills, Planning and Prioritization, Attention to Detail, Backorder Management, Complaint Resolution, Stakeholder Management

Industry

Industrial Machinery Manufacturing

Description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward. About this opportunity: The Technical Customer Service Representative (TCSR) is accountable for excellent customer service experience in the ANZ region. The TCSR will have frequent interactions with internal stakeholders such as sales and operational teams (factories) within the organisation. To provide the highest possible level of service, the TCSR will have to interact directly with clients and adhere to policies and procedures as instructed. Responsibilities: Acknowledge new orders and process them in a timely manner. Orders will include, but not limited to, spares, BTO’s, CCU’s and Licenses. Issue quotes for spares as requested, including pricing and availability Acknowledge and respond to enquiries in a timely manner Maintain and commit to accurate Customer Requested Dates in the ERP system Any delays or extended lead times must be communicated to clients immediately Assist the business in achieving its sales goals (both revenue numbers and deadlines) Coordination of activities with many departments, including logistics, demand planning, technical support, product management and sales Execute timely shipping arrangements with customers Active use of Salesforce for communications, orders, and customer complaints Investigating and resolving client issues Committed to effective backorder management, following up orders that are overdue Resolve any backorder-related issues with internal and external stakeholders. Proactive in notifying the CS Manager of any difficulties in a timely way. Actively engage with overseas internal factories to ensure seamless execution Appropriate Salesforce escalation of complaint cases to L&D department, sales reps and management Monitor the status of complaints and ensure that they are resolved and closed in a timely manner Ensure clear roles and responsibilities between the functions and free up sales reps for more face time with customers Increase solution-focused customer service Cross training team members Backup other TCSR when they are not available What we are looking for: Relevant Customer Service experience Good communication and interpersonal skills Passionate about customer service and excellent telephone manner High level of integrity and able to work under stress with on-time deliverables Good planning and prioritization skills Self-starter and independent Good attention to detail and proactive individual Knowledge of ERP’s, Salesforce, and MS Office beneficial Please note pre-employment checks – including reference checks, medical, criminal record check, and drug & alcohol testing – will form part of the eligibility process. Only applicants who have a current right to work in Australia will be considered. Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/careers. How to Apply: Click on the APPLY button to submit your application in confidence. Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

The Technical Customer Service Representative is responsible for processing orders, issuing quotes, and managing customer inquiries for the ANZ region. They coordinate with internal departments and overseas factories to ensure timely shipping and resolve client complaints via Salesforce.