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• Processing all telephone, email orders, enquiries, complaints, and general information.
• Management of backorders information.
• Support the Commercial & Marketing Team.
• Management of the relationship between Supply Chain and Key Account team.
• Support internal & Business Improvement initiatives.
• Maintaining Service Level Agreements’ & EMEA Metrics (including Key Performance Indicators associated with role).
• Maintaining product, system & commercial knowledge to manage customer relationships.
• Support Sales & Marketing initiatives.
• Processing all customer returns.
• Credit & Debit Note Management.
• Management of outbound automation campaigns.
• Attendance of face-to-face meetings with customers & other internal partners, hosting Customer Visits to site.
• Reporting on metrics and functionality out to internal customers.
• Support Automation Campaigns, the system set up and testing.
• Set up new accounts and making amendments to data.
• Recall Management.
• Outbound calling.