Customer Service Representative - June 2026 Start - Inbound Only at Principle Choice Solutions LLC

Fayetteville, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

26 Jun, 26

Salary

21.97

Posted On

28 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Problem Solving, Attention To Detail, Flexibility, Teamwork, Inbound Calls, Data Keying, Computer Operation, Telephone System Operation

Industry

Business Consulting and Services

Description

Join a team that makes a difference! Principle Choice Solutions (PCS) is looking for friendly, motivated individuals to help support Veterans through our inbound call center. If you enjoy helping others and want to grow your career in a supportive environment, we want to hear from you! This is a fully remote opportunity! What You Can Expect from Us: Competitive pay: $21.97/hour = $17.20/hourly rate of pay + $4.77/ hour Health and Wellness Benefit (is available up to 40 hours per week) Remote Role: You can work from home! Full time employment with a set Schedule that will include working on evenings, weekends, and holidays during the Central Time zone Comprehensive health, dental, and vision. Paid time off, paid sick time 401(k) with employer matching Tuition assistance and employee support programs Paid training and all equipment provided Opportunities for advancement Friendly, business casual work environment What You’ll Do: Answer incoming calls and assist customers with their questions. Provide excellent service with a positive and understanding approach. Document call details in our systems. Solve problems and help customers find solutions. Work with a variety of people and build positive relationships. And other tasks, as needed. What You’ll Need: U.S. citizenship (work sponsorship not available) Two forms of valid ID (one must be a REAL ID or U.S. passport) Ability to obtain and pass a VA government background check Great communication skills and a desire to help others Ensure end-of-day coverage by remaining on duty until all calls in the queue are resolved. (This may require staying beyond the scheduled shift for team members assigned to closing shifts and may result in overtime.) Attention to detail and reliable flexibility to work solo and on a team Preferred 1 year of call center experience General office skills and knowledge of standard office computer equipment Machines and Equipment: The incumbent must be able to effectively operate the current computer system, telephone system, and other office machines such as copier and fax machines. Physical Activity: The incumbent must be able to finger, grasp, feel, see, sit, hear, and speak. This position is sedentary in nature with minimal lifting requirements. Working Conditions: The incumbent works in a remote office environment that is not substantially exposed to adverse environmental conditions such as heat, cold, or extreme noise. Routine periods of being on the phone utilizing a headset, sitting and data keying are required. Security and privacy training will be provided as part of this role to protect the confidentiality, integrity and availability of PCS’ employee and customer data PCS is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We will never ask applicants to send money, cash checks, purchase equipment, or provide payment information during the hiring or onboarding process. If you receive such a request from someone claiming to represent our company, it is fraudulent. Please report suspicious messages to HR@principlechoice.com.

Responsibilities

The primary duties involve answering incoming calls to assist customers with their questions, providing excellent service with a positive approach, and documenting call details within company systems. Employees must also solve problems, build positive relationships, and remain on duty until all calls in the queue are resolved, which may require staying past the scheduled shift.