Customer Service Representative (Junior) | Mid-shift | WFH at Staff Domain Inc.

Pasig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

05 Mar, 26

Salary

0.0

Posted On

05 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Interpersonal Skills, Technical Support, Problem Solving, Scheduling, Collaboration, Documentation, Complaint Resolution, Numerical Skills, CRM Software, Online Booking Systems, British Education System, Empathy, Feedback, Continuous Improvement

Industry

Outsourcing and Offshoring Consulting

Description

Setup and Location: WFH Employment Type: Full-time Work Schedule: Day Dubai (UAE) Time Philippines Time Notes Sunday 10:00 AM – 7:00 PM 2:00 PM – 11:00 PM Same day Monday 2:00 PM – 9:00 PM 6:00 PM – 1:00 AM (Tue) Ends next day Tuesday 2:00 PM – 9:00 PM 6:00 PM – 1:00 AM (Wed) Ends next day Wednesday 2:00 PM – 9:00 PM 6:00 PM – 1:00 AM (Thu) Ends next day Thursday 2:00 PM – 9:00 PM 6:00 PM – 1:00 AM (Fri) Ends next day Friday OFF OFF — Saturday 10:00 AM – 7:00 PM 2:00 PM – 11:00 PM Same day Ready to do work that actually excites you? We are seeking a personable Customer Service Representative to join our online tutoring team. The role will require handling initial and after-sale enquiries, assisting with lesson scheduling, and upholding/explaining our company policies in a courteous and professional manner. The ideal candidate will have exceptional customer service skills and ability to foster positive relationships with clients. What You’ll Do You’ll be the kind of person who: Respond to customer inquiries promptly and professionally via email, chat, and phone. Assist customers with initial enquiries, providing information about our tutoring services, pricing, and tutors’ availability. Provide technical support to customers as needed, guiding them through our platform, assisting with payments and troubleshooting any issues they may encounter. Update customer bookings at their request and in line with our policies. Liaise with tutors to coordinate and support with scheduling. Proactively follow up with customers to ensure satisfaction. Collaborate with other team members to continuously improve overall customer satisfaction, response times, and resolution rates. Monitor and categorise conversations between Tutors and Parents/Students ensuring that required actions have been taken and standards are met. Document customer interactions, transactions, and feedback. Acknowledge and resolve customer complaints in a timely and professional manner. Requirements What You Bring We’re looking for someone who: Bachelor's degree in Business, Communication, Marketing, or a related field is preferred. Exceptional communication and interpersonal skills, with a friendly and professional demeanour. English speaker with excellent written and verbal communication skills. At least 3+ years of experience in customer service, customer success, or similar roles. Preferrably, at least 3+ years of experience in customer service/customer success Proficiency with computer systems and familiarity with online booking systems or CRM software. Ability to work independently and collaboratively as part of a remote team. Strong Numerical Skills: Ability to calculate total costs, apply percentage discounts, and convert between timezones. Nice to have - Familiarity with the British Education System Personal Attributes: Friendly and engaging: fosters a positive relationship with our clients, showing sincere empathy and the genuine interest to help them with their scheduling needs. Open to candid feedback and communication: receptive to constructive input and actively communicates with colleagues to help improve everyone’s performance and the company advance. Commitment to continuous improvement: willing and eager to learn and grow professionally. Long-term working relationship: committed to building a stable and long-lasting partnership. Responsible and trustworthy: takes ownership of tasks and demonstrates reliability and integrity in all actions. Familiarity with the British Education System: preferably has a background/experience within the British education system. Benefits Why You’ll Love Working Here HMO, Dental, and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents) Paid Leaves: Birthday, Vacation, Medical, and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary) Employee Engagement Activities: Year-End Party, Family Day, Team Building, and more! Let’s Talk If you’re thinking “this sounds like me”—it probably is. Click apply. We can’t wait to meet you.

Responsibilities

The Customer Service Representative will respond to customer inquiries, assist with lesson scheduling, and provide technical support. They will also document customer interactions and ensure satisfaction through proactive follow-ups.