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Customer Service Representative at Kane Logistics and ID Logistics Company

Joliet, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Dec, 25

Salary

20.5

Posted On

20 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Billing, Invoicing, Shipping, Receiving, Data Entry, Microsoft Office, Interpersonal Skills, Problem Solving, Attention to Detail, Good Manufacturing Practices, Safety Rules

Industry

Logistics;Transportation;Supply Chain and Storage

Description

Carries out all customer service activities such as responding to inquiries, processing orders and handling complaints, in a prompt, courteous and effective manner. This position works closely with customers and on-site management to handle various product inquiries, special requests, or discrepancies, shipping and receiving as well as billing and invoicing. The position requires positive interpersonal skills including effective verbal and written communication skills. Responsibilities: * Manage shipping and receiving within our system in partnership with General Manager and Supervisors. * Processing billing and invoicing with tight turnaround times and attention to detail. * Resolve any issues with billing, invoicing, shipping and/or receiving with customers and internal management. * Daily effective communication (email, phone, or in-person) with customers and internal team members and management. * Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes. * Follow ID Logistics corporate and site-specific Good Manufacturing Practices and assist in enforcing them when necessary. * Observe all company safety rules and assist in enforcement as appropriate. Other duties as assigned. Schedule: 1st Shift Pay Rate: $20.50 per hour Qualifications * High School Diploma or GED; or equivalent combination of experience and education; Bachelor’s degree in business or similar discipline preferred. * 3 years verifiable customer service experience * Strong written and verbal communication skills * Outstanding computer and data entry skills * Proficient in Microsoft Office suite

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Responsibilities

The Customer Service Representative manages shipping and receiving, processes billing and invoicing, and resolves issues with customers and internal management. They communicate effectively with customers and team members while acting as a liaison between the warehouse and customers.