CUSTOMER SERVICE REPRESENTATIVE

Keir Surgical Ltd. is a Canadian company that has provided high-quality surgical products to hospitals, clinics and healthcare facilities across Canada since 1923. We are a founding member of the Pacific Surgical group of healthcare companies with a mission to be Canada’s premier surgical products company.
We are seeking an experienced individual to join our Customer Service team. This is a full-time position, based out of our office in Calgary AB, and is available immediately.

Main responsibilities include:

• Receive customer orders via email, website and phone
• Verify order details and process in ERP system (Sage)
• Provide customers with order acknowledgements
• Respond to customer inquiries regarding basic product details, order status and ETAs
• Communicate with local, regional and national staff regarding customer orders
• Perform other tasks as required
• Follow established processes and procedures and represent Keir Surgical professionally at all times

In addition to the above primary tasks, this position may also include a variety of cross-functional training & responsibilities to assist the Customer Service and Sales Management teams.

Successful candidates will:

• Have a minimum of 2 years Customer Service experience (preferably in an office environment)
• Possess strong accuracy and attention to detail
• Demonstrate competency working with computers; particularly Excel, Outlook, and an ERP
• Enjoy working in a fast paced, team environment
• Ability to multi-task, prioritize, and manage time effectively
• Appreciate learning a variety of tasks
• Have excellent communication skills (written and verbal) in English
• Experience with Sage software considered an asset
• French language skills considered an asset

We offer:

• Full time permanent position (37.5 hours per week)
• Reliable weekday schedule (no evenings or weekends)
• Competitive salary, with profit share opportunities
• Comprehensive benefits after 3 months
• Additional perks, including social events, RRSP matching, tuition reimbursement and more!

If you think this sounds like what you’ve been looking for, please send a cover letter and resume to hiring@pacificsurgical.ca. We thank all who apply and will reach out to short-listed candidates for follow-up.
Job Types: Full-time, Permanent
Pay: $39,000.00-$45,000.00 per year

Benefits:

• Commuter benefits
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Profit sharing
• RRSP match
• Vision care
• Wellness program

Ability to commute/relocate:

• Calgary, AB T2Z 3V9: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer Service: 2 years (required)

Language:

• English (required)
• French (preferred)

Location:

• Calgary, AB T2Z 3V9 (preferred)

Work Location: In perso

• Receive customer orders via email, website and phone
• Verify order details and process in ERP system (Sage)
• Provide customers with order acknowledgements
• Respond to customer inquiries regarding basic product details, order status and ETAs
• Communicate with local, regional and national staff regarding customer orders
• Perform other tasks as required
• Follow established processes and procedures and represent Keir Surgical professionally at all time