Customer Service Representative at Kimbrell's Home Furnishings

, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Aug, 26

Salary

16.0

Posted On

24 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Experience, Relationship Building, Sales Support, Financing Knowledge, POS Systems, Multitasking, Bilingual Communication, English Proficiency, Spanish Proficiency, Account Management, Administrative Support, Customer Engagement

Industry

Furniture

Description

Benefits: + Commission 401(k) 401(k) matching Dental insurance Employee discounts Health insurance Paid time off Training & development Vision insurance Kimbrell’s Furniture - Customer Service Representative (CSR) Bilingual Are you passionate about helping people, building relationships, and being part of a high-energy retail team? Kimbrell’s Furniture is looking for a Customer Service Representative (CSR) who thrives on delivering exceptional customer experiences while supporting sales growth and long-term customer relationships. Why Join Kimbrell’s? At Kimbrell’s, we don’t just sell furniture—we create lasting customer relationships. This role is more than customer service; it’s a career opportunity with a path into leadership and sales roles. If you’re motivated, people-focused, and ready to grow, we want to meet you. What You’ll Do As a CSR, you’ll play a key role in ensuring every customer has a seamless and positive experience: ✨ Customer Experience & Engagement Deliver a welcoming and professional experience in every interaction Build strong relationships that drive loyalty and repeat business Guide customers through their journey—from first visit to ongoing support 📈 Sales Support & Business Growth Partner with the sales team to help drive revenue Assist with follow-ups, outreach, and customer engagement Support promotions, events, and in-store initiatives 💳 Customer Accounts & Financing Help customers understand financing options and payment plans Assist with credit applications and transactions Provide solutions-oriented support for account questions 🗂 Operations & Administration Maintain accurate records and documentation Use POS systems and tools efficiently Support daily store operations and team collaboration What We’re Looking For Strong communication and people skills A customer-first mindset with a passion for helping others Sales-driven attitude with the ability to build relationships Organized and able to multitask in a fast-paced environment Willingness to learn financial processes and systems Ability to communicate effectively in both English and Spanish preferred. Your Future Starts Here This role is a stepping stone to exciting career opportunities, including: Assistant Store Manager Store Manager Sales Consultant Make an Impact At Kimbrell’s, you’ll be part of a team that values service, trust, and growth. If you’re ready to build a career—not just work a job—apply today. *The above-listed are a few of the duties and responsibilities associated with the Customer Service Representatives' role and are not intended to be a comprehensive list of all duties*

Responsibilities

The CSR is responsible for delivering exceptional customer experiences and building long-term loyalty through professional engagement. They also support the sales team with revenue growth, manage customer financing applications, and handle daily store operations.