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Customer Service Representative at Knowles Corporation

Itasca, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Oct, 26

Salary

0.0

Posted On

17 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Order Processing, ERP Systems, CRM Systems, Conflict Resolution, Interdepartmental Communication, Oracle, SalesForce

Industry

electrical;Appliances;and Electronics Manufacturing

Description

The Customer Service Rep will be working closely with the Inside Sales team ensuring exceptional customer service is provided to our customers. Key Responsibilities: * Day-to-day liaison with nominated accounts; provide support as necessary and assist customers with special requests. * Processing of orders, contracts, and amendments using the Knowles Oracle ERP system, ensuring that the terms of sale meet the requirements of the company by cross-checking with the Knowles CRM system. * Responsible for the resolution of rescheduling and/or re-routing of product, shipping issues and/or delays, returned goods and pricing issues in a timely manner. * Deal with any quality concerns and coordinate with the appropriate quality department for corrective action and follow-up to achieve customer satisfaction. * Attend meetings as required. * Communicate with other Knowles departments regarding customer related issues. Required Qualifications: * Working knowledge & understanding of ERP/MRP systems and their use in a manufacturing environment is a plus, but not necessary. * Experience with Oracle and SalesForce a plus, but not necessary. * Strong customer service skills for both internal and external customers. * Due to government regulations, this position requires access to ITAR-controlled information. Therefore, candidates must be a U.S. Person as defined by the International Traffic in Arms Regulations (ITAR). EOE/M/F/D/V #Itasca

Responsibilities

The role involves acting as a liaison for nominated accounts and processing orders and contracts using Oracle ERP and CRM systems. Additionally, the representative manages shipping issues, pricing disputes, and quality concerns to ensure customer satisfaction.