Customer Service Representative at KOOKS CUSTOM HEADERS INC

Statesville, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Jun, 26

Salary

0.0

Posted On

10 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Order Processing, Customer Communication, Troubleshooting, Product Information, Technical Specifications, Inbound Calls, Internal Ordering Software, Purchase Order Review, Cross-functional Collaboration, Verbal Communication, Written Communication, Empathy, Professional Demeanor, Quick Learning, MS Office, Outlook

Industry

Motor Vehicle Manufacturing

Description

Description Position Summary: The Customer Service team acts as the liaison between our distribution channel customers and Kooks Custom Headers. The Customer Service Associate will process orders for our channel customers with a focus on accuracy and time sensitivity. The Customer Service Associate will also respond to emails submitted by channel customers and end users. Key Responsibilities: · Assist our distribution channel in product information, troubleshooting, price & availability, technical specifications, and processing orders. · Handle inbound calls from our internal and external sources. This includes, but is not limited to, giving prices, part numbers and availability. · Input orders utilizing internal ordering software systems. Review customer purchase orders and liaise with customer as required to collect missing information, documentation, and approvals required to complete order. · Work cross-functionally with sales to resolve open issues. · Other responsibilities as assigned. Requirements Requirements and Competencies: · Effective verbal and written communication skills. · Ability to interpret customer issues, coupled with the ability to troubleshoot and translate issues into resolution while maintaining a positive attitude. · Ability to empathize with customer concerns while maintaining a professional demeanor. · Ability to learn quickly on the job. · Ability to answer calls promptly as well as respond to customer inquiries through email. · Conduct business in an ethical and professional manner. · Keeps up to date on new products and services within the company. · Basic MS Office competency – Includes Outlook/Excel/Word. · High school diploma or GED equivalent. · Aftermarket Automotive Experience / Knowledge preferred.

Responsibilities

The Customer Service Associate will act as the liaison between distribution channel customers and the company, focusing on accurately and timely processing orders. Key duties include assisting customers with product information, troubleshooting, pricing, and handling inbound calls and emails.