Customer Service Representative - Kos at Autohellas Group

Municipality of Kos, Aegean, Greece -

Full Time

Start Date

Immediate

Expiry Date

27 May, 26

Salary

0.0

Posted On

26 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales Advisory, Problem Solving, Teamwork, Vehicle Administration, Customer Engagement, Upselling, English Proficiency, Greek Proficiency, Driving License

Industry

Automotive

Description

We are currently looking for a Customer Service Representative with a customer-centric mindset and enthusiasm for sales! The role - Taking the wheel at Hertz CUSTOMER ENGAGEMENT - Build relationships with customers by creating a friendly, welcoming customer experience. Understand their needs and guide them to the perfect rental solution. SALES ADVISORY - Showcase your sales skills to upsell additional services and maximizing revenue, ensuring customers have everything they need for a smooth journey. PROBLEM SOLVING - Be the hero in resolving any issues or concerns that the customer might experience through their rental, turning challenges into opportunities to exceed customer expectations. TEAMWORK - Collaborate with your colleagues to create a positive and vibrant workplace. We're all in this together! VEHICLE ADMINISTRATION - Deliver and collect vehicle in accordance to company’s procedures, to ensure rentable standard is met and any additional damage is documented upon return. Essential Requirements Your skills - What you’ll need for a great journey Passion for customer service, with willingness to go the extra mile for customer satisfaction Enthusiastic, flexible and positive attitude towards selling Proficient in English and Greek. Knowledge of additional foreign languages will be considered as a plus Valid Driving license Willing to work on a shift rotation basis. Why Choose Hertz Autohellas? CUSTOMER-CENTRIC CULTURE - We don't just rent cars, we create memories. As a Customer Service Representative, you'll be at the forefront of providing exceptional service, ensuring our customers embark on their adventures with smiles and satisfaction. DYNAMIC WORK ENVIRONMENT - Say goodbye to monotony! Our office is a hub of energy, where each day brings new challenges and opportunities for growth. You'll be part of a supportive team that values creativity and collaboration. DRIVE DIVERSITY - At Hertz, we offer a car fleet that covers every taste and need. From sleek hatchbacks to spacious SUVs, our collection is as diverse as our team. BRAND RECOGNITION - Be part of an international organization with presence in 9 countries, 160 sales points, a fleet of over 55.000 vehicles and 1.700 employees at the core of its business. TRAINING - We believe in investing in our team. You'll receive comprehensive on-site and online training to master the art of sales and customer service, ensuring you have all the support needed for a smooth and confident start. DEVELOPMENT - Be the first candidate to apply and explore career development opportunities our company has to offer. Join us in making every journey an adventure!

Responsibilities

The role involves engaging with customers to build relationships, understand their needs, and guide them toward the perfect rental solution while actively upselling additional services to maximize revenue. Additionally, the representative must resolve any customer issues or concerns during the rental period and handle vehicle administration, including delivery, collection, and damage documentation.