As a key member of the team, you will play a vital contributing to handle a variety of incoming customer calls and fulfills customer needs to ensure customer satisfaction.

Requirements:

• High school diploma or an equivalent combination of education and experience. Bachelor’s degree or equivalent is preferred.
• 2 years related experience, in quotes and customer service.
• Excellent Interpersonal and communicationskills
• Possesses the ability to oversee multiple tasks, stay organized, and focus on details.
• May require advances problem solvingskills
• SAP,Excel
• English advanced

Responsabilities:

• Coordinates with a wide variety of functions within the company and provides liaison with customers during post delivery times.
• May assess needs and suggest/ promote alternative products or services.
• Obtain Request for Quotation (RFQ) specifics when the sales team is unavailable, including gathering missing details or clarifications.
• Oversee customer orders from initiation through shipping and tracking, ensuring all steps are executed smoothly.
• Investigate, analyze, and resolve complex billing, technical, and contract-related customer issues.
• Coordinate complex customer orders, working with production and other departments to meet product delivery deadlines.
• Enter customer orders into SAP with high accuracy, process quote entries and sales orders, and manage order tracking and fulfillment.
• Process credit card payments and ensure correct documentation for orders and invoices, including commercial and vendor party invoices.
• Create and manage customer accounts, including “Sold to” and “Ship to” addresses, extend customer accounts, and maintain customer information.

Please refer the Job description for details