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Customer Service Representative at Lacas Coffee Company LLC

Sayreville, New Jersey, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Jul, 26

Salary

0.0

Posted On

09 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Sage 100, CRM systems, Phone etiquette, Active listening, Communication, Multi-tasking, Time management, Conflict resolution, Data entry, Relationship building, Problem solving

Industry

Food and Beverage Manufacturing

Description

Description Call and obtain customer orders as scheduled Enter customer orders into Sage 100 timely Field a large amount of incoming phone calls Respond to internal and external emails appropriately Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Identify and assess customers’ needs to achieve satisfaction Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Be able to successfully work in an office environment and be willing and able to cross train Requirements Proven customer support experience or experience as a Client Service Representative Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively High school diploma

Responsibilities

The representative will manage incoming customer calls and process orders using Sage 100 software. They are responsible for building customer relationships, resolving complaints, and maintaining accurate account records.