Customer Service Representative

at  Ladgov Corporation

Position Overview: The role involves managing information dissemination, supporting the Army Community Service ACS programs, and ensuring effective communication between the ACS and the military community.
Job Title: Community Information Specialist
Location: Smith Barracks, Baumholder Military Community.
Hours: Monday through Friday, 08:00 Am to 17:00 Pm

Qualifications:

• Education: Associate degree or equivalent education/work experience.
• Experience: Minimum of one year of customer service experience. Experience in information and referral services is preferred
• Skills: Proficiency in Microsoft Office Suite (Word, PowerPoint, Publisher, Outlook, SharePoint, and Excel).
• Security Clearance: Ability to obtain and maintain a DoD ID card and favorable background checks

• Greet and assist customers at the front desk, both in person and over the phone.
• Identify customer needs and provide accurate information or refer them to the appropriate service providers through the established referral process.
• Manage appointments and class registrations, ensuring smooth operations and timely service delivery.
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