LHH Recruitment Solutions is partnering with a growing company in Phoenix, AZ that is looking for a Customer Service Help Desk Representative to join their team. This is a Monday through Friday full-time IN-OFFICE position. Pay range $19.00-$23.00 per hour depending on prior experience.
As a Customer Service Help Desk Representative, you will serve as the first point of contact for customers calling in needing troubleshooting assistance. You will manage a que-ticketing system related to troubleshooting, tier-I technical support for customer account issues, and general support. This role requires strong communication skills, attention to detail, and the ability to thrive in a fast-paced, remote work environment.
This position serves as a key liaison between management and the technical team, helping to resolve complex issues and maintain system functionality.

QUALIFICATIONS:

• Proven experience in technical support or IT operations.
• Excellent problem-solving and customer service abilities.
• Familiarity with automation tools and system integration practices.
• Minimum 2 years of customer service experience, preferably with help desk experience
• Experience with written correspondence and live chat support.
• Comfortable working in a high-volume, fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Must have a dedicated workspace, secure internet, and a reliable phone line.
• High school diploma or equivalent required.
  If you are interested and meet the minimum requirements, apply now!
  Pay Details: $19.00 to $23.00 per hour
  Search managed by: Morgan Ross
  Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
  Equal Opportunity Employer/Veterans/Disabled
  To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

• Assist management by directing daily activities of the technical support team.
  Train, coach, and mentor junior technicians to build team capability.
  Support scheduling and coordination of team workflows.
  Act as a subject matter expert to facilitate smooth departmental operations.
  Deliver reliable, high-performance applications and services.
  Contribute to cross-functional efforts by maintaining effective communication across teams.
  Coordinate with other departments and stakeholders to resolve database-related service issues.
  Oversee proper escalation procedures and ensure continuity of service levels.
  Enhance automation processes and recommend system or environment modifications.
  Troubleshoot and resolve complex technical problems in collaboration with vendors and internal teams.
  Ensure timely resolution of escalated issues and follow up to confirm customer satisfaction.
  Provide technical assistance to internal and external customers.