Care Coordinator - Customer Service Representative
Location: Pro Physio & Sport Medicine Centres Ray Friel - 1585 Tenth Line Road, Ottawa, ON, K1E 3E8
Schedule: Part-Time
Are you passionate and dedicated to making a positive impact on people’s health and wellness? Do you thrive on having the satisfaction of being on a driven team of industry experts and building a reputation for being one of the best in the industry with exceptional standards of work and quality? Do you want to feel valued and have the support of our understanding Clinic Director? If so, come and join us as a Care Coordinator at Pro Physio & Sport Medicine Centres Ray Friel, a Lifemark Health Group company, Canada’s premier, largest, and most comprehensive healthcare management organization. We believe when you move better, you feel better. This is at the heart of everything we do, and we are seeking a Care Coordinator who shares this same philosophy.
At Lifemark, we walk the talk of our company Core Values: “ We have fun”, We strive for simplicity”, “We trust each other to do the right thing”, “We go the extra kilometre” and “We belong here”.
The Care Coordinator is responsible for all aspects of patient intake, data entry, answering the phone, outbound calling, receiving faxes and emails, as well as invoicing and payments.

QUALIFICATIONS & CORE COMPETENCIES:

• High School Diploma, G.E.D. or equivalent
• High degree of organizational and multi-tasking skills in a busy and fast-paced work environment
• Preferably with 1-3 years work experience in a private clinic setting
• Excellent communication and interpersonal skills
• Computer savvy and data entry skills in a physiotherapy clinic setting will be an asset but not required
• Flexible and adaptable to change
• Ability to hit the ground running with minimum supervision

• Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns
• Coordinate a detailed and accurate intake of information on the patient’s first visit to the clinic and throughout their treatment plan
• Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information
• Coordinate scheduling of patient appointments and maintain the patient’s medical record
• Collect payment at time of service
• Track coverage for all funding streams to ensure approval
• Complete data entry and billing
• Coordinate courier packages (in or outgoing) and process incoming and outgoing email, mail and faxes
• Provide administrative support to the Care Coordinator Manager and Clinic Director