Customer Service Representative at Littelfuse - IXYS Semiconductor GmbH

Lipa, Batangas, Philippines -

Full Time

Start Date

Immediate

Expiry Date

13 Sep, 26

Salary

0.0

Posted On

15 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Order Processing, Customer Relationship Management, SAP, MRP, MS Office, Complaint Handling, RFQ Management, English Communication, ISO/QS/TS Standards, Data Maintenance

Industry

electrical;Appliances;and Electronics Manufacturing

Description

Littelfuse (NASDAQ: LFUS) is a diversified industrial technology manufacturing company shaping solutions for the safe and efficient transfer of electrical energy. Headquartered in Chicago, Illinois, USA, we serve customers across industrial, transportation, and electronics markets worldwide. With approximately 16,000 employees we design and manufacture innovative technologies that support electrification, energy efficiency, and advanced automation. Our global reach is matched by a culture that empowers innovation and long-term growth. Guided by our principles We Care, We Succeed With Our Customers, and We Own the Outcome, we work collaboratively, think boldly, and deliver solutions that move industries forward. Customer Service Representative The primary responsibilities of this position will be to maintain and/or increase customer loyalty by supporting customers from ordering through delivery. Further, the associate is responsible for managing orders in an accurate, timely, and professional way About the job: Handles order processing, including receiving customer purchase orders (EDI, mail, fax), order entry within 24 hours, order changes/cancellations, and blocked order resolution. Supports customer requests, including order expedites, special shipments, stock availability checks, delivery updates, complaint handling (8D), and returns, credits, or debits. Builds strong customer relationships by proactively communicating delivery status, managing open order reports, maintaining regular customer contact, participating in customer-focused improvement projects, and providing backup support for other CSRs. Provides sales support by managing RFQs and quote renewals, coordinating pricing approvals with Product Management, maintaining price books, and distributing PCNs to customers. Reviews and improves order processing procedures, maintains customer data, and ensures quality-related information and requirements are properly communicated and addressed by relevant teams. About you: Graduated with a Bachelor’s Degree 2+ years of relevant experience in a customer service-related environment is mandatory Excellent writing and verbal English language skills are required; 2nd and 3rd languages are a plus (Mandarin, Japanese, Korean, German, French) Basic/advanced knowledge of MS Office SAP and Material Resource Planning (MRP) system knowledge is preferred Working knowledge of quality standards (ISO/QS/TS) is preferred At Littelfuse, we support employee growth and development. Guided by our culture principles, our teams work together to deliver value for customers and make a positive impact in the communities where we operate. We are an equal opportunity employer committed to fostering an inclusive workplace where everyone has the opportunity to grow and contribute. We offer competitive compensation and benefits, performance-based incentives, flexible work arrangements, and development opportunities. Our humble roots date back to 1927, where, in the back of a garage on Chicago’s northside, our founder, Edward Sundt, developed a small, fast-acting, protective fuse for use in sensitive test meters. Sundt wanted to call his new company producing these small fuses, “Little Fuse,” but wasn’t allowed to trademark two such common words. So, instead he went with the one-word, misspelled “Littelfuse.” For more than 95 years, Littelfuse has pioneered innovative products that help empower a sustainable, connected, and safer world. With the ever-evolving electrification and electronification of customer applications, our product technologies are closely linked to sustainable applications such as electric vehicles and EV charging infrastructure, renewable energy and energy storage, factory automation, power management and more. Throughout our history, our people have been the foundation of our success — and that remains true today. Now more than ever, our bright and talented people are a strategic advantage for the company. From the production line to the engineering lab, the office or distribution center, Littelfuse people are an important part of a diverse, talented team of the best and brightest in the industry. While Littelfuse has experienced tremendous growth in recent years, we still maintain a small-company, entrepreneurial approach where your efforts will drive our culture, our business, and the overall success of the organization. No matter where you work or what you do, your contributions will make a difference at Littelfuse — everywhere, every day. Littelfuse is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, and/or any other protected class under federal, state, or local law.

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Responsibilities

The role focuses on managing the end-to-end order process from entry to delivery to maintain customer loyalty. It also involves providing sales support through RFQs and improving order processing procedures.