Customer Service Representative at Littelfuse - IXYS Semiconductor GmbH

Lipa, Batangas, Philippines -

Full Time

Start Date

Immediate

Expiry Date

13 Sep, 26

Salary

0.0

Posted On

15 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Order Handling, Customer Relationship Management, SAP, Material Resource Planning (MRP), MS Office, English Communication, Price Book Management, RFQ Management, Complaint Handling, ISO/QS/TS Standards

Industry

electrical;Appliances;and Electronics Manufacturing

Description

Littelfuse (NASDAQ: LFUS) is a diversified industrial technology manufacturing company shaping solutions for the safe and efficient transfer of electrical energy. Headquartered in Chicago, Illinois, USA, we serve customers across industrial, transportation, and electronics markets worldwide. With approximately 16,000 employees we design and manufacture innovative technologies that support electrification, energy efficiency, and advanced automation. Our global reach is matched by a culture that empowers innovation and long-term growth. Guided by our principles We Care, We Succeed With Our Customers, and We Own the Outcome, we work collaboratively, think boldly, and deliver solutions that move industries forward. Customer Service Representative About the job: Performs order handling process through: Receipt of customer purchase orders (EDI/Mail/Fax); Order entry (within 24 hours); Order adjustments/cancellations; Order block handling Follow up on customer requests for the following: Order expedites; special shipments; stock checks; delivery information; complaints handling; returns, credits, and debits. Build strong customer relationships by proactively informing customers on the status of deliveries, running open order books, and communicating with the customer, maintaining intensive contact (by phone) with customers, actively participating in customer-related projects in order to improve customer satisfaction levels, and dedicating back-up responsibilities for other CSRs’s Provide sales support to Outside Sales through managing RFQ (Request for Quote) and quote renewals in a timely manner using “Price Authority” or “Contract Price” and work with Product Management to get approval for target prices that are below the country min; perform Price Book Management and distribute PCN to customers after Product Managers have sent internally to LF. About you: Graduate of a Bachelor’s Degree 2+ years of relevant work experience in a Customer Service-related environment is mandatory Excellent writing and verbal English language skills are required. Basic/advanced knowledge of MS Office SAP and Material Resource Planning (MRP) system Working knowledge of quality standards (ISO/QS/TS) is preferred At Littelfuse, we support employee growth and development. Guided by our culture principles, our teams work together to deliver value for customers and make a positive impact in the communities where we operate. We are an equal opportunity employer committed to fostering an inclusive workplace where everyone has the opportunity to grow and contribute. We offer competitive compensation and benefits, performance-based incentives, flexible work arrangements, and development opportunities. Our humble roots date back to 1927, where, in the back of a garage on Chicago’s northside, our founder, Edward Sundt, developed a small, fast-acting, protective fuse for use in sensitive test meters. Sundt wanted to call his new company producing these small fuses, “Little Fuse,” but wasn’t allowed to trademark two such common words. So, instead he went with the one-word, misspelled “Littelfuse.” For more than 95 years, Littelfuse has pioneered innovative products that help empower a sustainable, connected, and safer world. With the ever-evolving electrification and electronification of customer applications, our product technologies are closely linked to sustainable applications such as electric vehicles and EV charging infrastructure, renewable energy and energy storage, factory automation, power management and more. Throughout our history, our people have been the foundation of our success — and that remains true today. Now more than ever, our bright and talented people are a strategic advantage for the company. From the production line to the engineering lab, the office or distribution center, Littelfuse people are an important part of a diverse, talented team of the best and brightest in the industry. While Littelfuse has experienced tremendous growth in recent years, we still maintain a small-company, entrepreneurial approach where your efforts will drive our culture, our business, and the overall success of the organization. No matter where you work or what you do, your contributions will make a difference at Littelfuse — everywhere, every day. Littelfuse is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, and/or any other protected class under federal, state, or local law.

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Responsibilities

Manage the end-to-end order process including entry, adjustments, and delivery follow-ups to ensure customer satisfaction. Provide sales support by managing requests for quotes and coordinating price approvals with product management.