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Customer Service Representative (Logistics) - Taguig at Tasq Staffing Solutions, Inc.
Taguig, Metro Manila, Philippines -
Full Time

Start Date

Immediate

Expiry Date

24 Sep, 26

Salary

0.0

Posted On

26 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Logistics, Shipment Tracking, Communication Skills, Issue Resolution, Order Processing, Call Handling, Email Communication, Chat Support

Industry

Staffing and Recruiting

Description
We are hiring for a Customer Service Representative to join a growing Logistics Account in McKinley, BGC Taguig, responsible for assisting customers with shipment-related inquiries, tracking deliveries, resolving issues, and ensuring a smooth and positive customer experience. The role requires strong communication skills and the ability to handle concerns efficiently in a fast-paced environment. Key Responsibilities Handle inbound and outbound calls, emails, or chats related to logistics services Provide shipment tracking updates and delivery status information Address customer concerns, complaints, and requests in a timely manner Coordinate with internal teams (operations, dispatch, warehouse) to resolve issues Process orders, update records, and maintain accurate customer information Ensure customer satisfaction by delivering professional and courteous service Escalate complex issues when necessary At least a high school graduate Must have at least 6 months of BPO experience Must be conversant in both spoken and written English Amenable to work fully on-site in BGC Taguig Amenable to work on graveyard shift and shifting schedule Can start ASAP Virtual Recruitment Process Free HMO Free Dependents Night Differential Program Incentives Please note that this is contingent to the final company or account you'll be profiled to.
Responsibilities
Responsible for assisting customers with shipment inquiries, tracking deliveries, and resolving logistics-related issues. The role involves coordinating with internal operations and warehouse teams to ensure a positive customer experience.