Customer Service Representative - Lower Hutt at Westpac New Zealand

Lower Hutt, Wellington, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

21 May, 26

Salary

0.0

Posted On

20 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Administration, Problem Solving, Financial Services, Compliance, Regulatory Requirements, Digital Platforms Guidance, Pressure Management, Adaptability, Communication

Industry

Banking

Description

Customer Service Representative, Lower Hutt Lower Hutt Branch Full time, Permanent position Tuesday to Saturday Mō te tūranga | About the Role Taking action now to create a better future — it’s why we show up every day. As a Customer Service Representative, you’ll be the first point of contact for our customers, helping them navigate life’s financial moments with care, confidence, and clarity. Whether it’s in person or through our virtual channels, you’ll be solving problems, offering reassurance, and making things simple. From online banking hiccups to card disputes and regulatory queries, you’ll work in a fast-paced environment where no two days are the same. Your ability to stay calm, think on your feet, and deliver a great experience will make all the difference. Nā tāu rourou | What will you bring? We’re looking for someone who’s confident, curious, and committed to doing what’s right for our customers. You’ll bring: At least 2 years’ experience in customer service and administration, ideally in banking or a related field An understanding of financial services, including compliance and regulatory requirements The ability to juggle multiple priorities in a dynamic, fast-moving environment Comfort with digital platforms and the ability to guide customers through them A knack for solving problems, staying composed under pressure, and adapting to changing needs A tertiary qualification in Business or Finance is preferred Westpac Hei Wāhi Mahi | Working at Westpac As well as immersing yourself in a supportive team environment, you’ll be offered some of the best banking, and lifestyle benefits in the market along with: 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best Additional purchased leave options up to 4 weeks per year Banking benefits, insurance discounts and superannuation scheme Career growth – we promote internal capability; we have programmes that recognise star performers Generous parental leave – and top up government paid parental leave School holiday subsidy - help you balance work and family during school holiday Environmental and community care programmes Ko mātou tēnei | Our Organisation At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together. What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you! Tono mai ināianei! | Apply Now! Apply today with your CV and Cover Letter. The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities. Mahi tahi tātou, kaha ake tātou | Together Greater Applications close: 26 February 2026 Our culture is rich with stories of how our people like to help, our customers, our community and each other. This is reflected through flexible working arrangements to ensure that our people have a balance in their life with those things that are important to them. Through ensuring that we provide opportunities to everyone regardless of what society throws at them, we are a safe place to work where you are treated equally and appreciated.

Responsibilities

As the first point of contact for customers, the representative will assist them with financial matters both in person and virtually, solving problems related to online banking, card disputes, and regulatory queries in a fast-paced setting. The role requires delivering a great customer experience by staying calm and thinking quickly to simplify complex financial situations.