IF YOU’RE READY TO LAUNCH OR ELEVATE YOUR CUSTOMER SERVICE AND MARKETING CAREER, APPLY TODAY TO BECOME A CUSTOMER SERVICE REPRESENTATIVE AT LUCKY GRADE SOLUTIONS! REDEFINE CUSTOMER ENGAGEMENT AND SET NEW BENCHMARKS IN THE TELECOMMUNICATIONS INDUSTRY.

At Lucky Grade Solutions, we pride ourselves on being a forward-thinking leader in the marketing and sales industry. We deliver innovative telecommunications solutions to global powerhouses like AT&T. Renowned for our dedication to excellence and customer-driven strategies, we have earned our place as a trusted partner in the telecommunications and marketing industry. Our commitment to setting new benchmarks and creating seamless, world-class customer experiences is what drives us forward.
Our partnerships with Fortune 500 companies have propelled us into diverse sectors, including telecommunications, clean energy, smart home technology, and consulting. Through bold marketing and sales strategies and innovative campaigns, our Customer Service Representatives connect our clients’ brands with millions of consumers nationwide, driving increased sales, amplified market visibility, and long-term growth. As one of California’s premier marketing firms, we strive to exceed industry standards while delivering accurate, measurable results.

JOIN OUR TEAM AS AN AT&T CUSTOMER SERVICE REPRESENTATIVE

We’re currently looking for passionate, motivated individuals to join our team as Customer Service Representatives. In this role, you will be the first point of contact for customers, providing exceptional support, resolving inquiries, and sharing your expertise on AT&T’s products and services. Your ability to build connections, demonstrate professionalism, and offer personalized solutions will ensure customer satisfaction and loyalty while boosting sales revenue for our client. This role requires a detail-oriented individual who is passionate about delivering exceptional customer support while helping to maintain the strong relationships we’ve built with our clients.

CUSTOMER SERVICE REPRESENTATIVE REQUIREMENTS:

• High school diploma or equivalent.
• 1-2 years of proven experience in customer service, sales, marketing, or related customer-facing roles.
• Strong communication skills with the ability to listen and understand customer needs.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently while also being a collaborative team player.
• Positive attitude and a customer-first mindset.

• Serve as the initial point of contact for customers, providing exceptional in-person service and support.
• Assist clients in understanding AT&T’s products and services, offering personalized solutions based on their specific needs.
• Address customer inquiries promptly and professionally, resolving issues directly or escalating concerns to appropriate team members when needed.
• Maintain accurate and up-to-date records of customer interactions, including sales inquiries and service-related transactions.
• Collaborate with internal sales and marketing teams to ensure that client needs are fully met and that their expectations are exceeded.
• Guide customers through the order process, handling service-related inquiries and ensuring accurate billing and invoicing information.
• Gather feedback from customers and report common trends or concerns to management to enhance service quality and improve customer satisfaction.