ABOUT US

At Lug+Carrie, we want to replace half of all car trips under 5km in our cities by 2030. Our current offering includes eBikes on a flexible and all-inclusive subscription, as well as selling eBikes. Our teams across Brisbane, Melbourne and Sydney are reshaping the future by helping our communities make a Good Move on an eBike.

The Customer Service Representative is an important role within our operations team as they are the front facing and main point of contact with our customers. We are looking for someone who prides themselves on exceptional customer service and is willing to go the extra mile to ensure our customers enjoy a smooth, positive, and seamless experience. To equip you to deliver this experience, full training will be provided. You don’t need to know all about eBikes!

Duties include:

• Greeting customers in-store, listening to and understanding customer requirements to meet their eBike needs.
• Clearly communicating the values and benefits of Lug+Carrie eBikes and riding solutions.
• Developing and maintaining strong relationships with customers through regular communication and follow-up.
• Communicating subscription processes and conditions effectively.
• Responding to customer questions and inquiries in person, by phone or through our CRM platform.
• Assisting the coordination of our customer service experience - through booking, scheduling and supporting in-store and mobile service events.
• Ensure the shop is well-stocked, clean and tidy.