Date: 1 Sept 2025
Location: Chatswood, New South Wales, AU, 2067
Company: Healius
Job reference: #17506
Brand: Lumus Imaging
Location: Chatswood
Work type: Full Time (Permanent)

ABOUT US

At Lumus Imaging, we are passionate about caring for your health and wellbeing at every stage of life.
Lumus Imaging, harnesses all of the knowledge and expertise we have gained over the last 30 years and combines it with the empathy and care of our people.
Our team of radiographers, sonographers, nuclear medicine technologists, nurses, centre support staff, as well as our network of independent radiologists make up our 2,000 diagnostic imaging experts and support staff across 150 sites right around the country.
At Lumus Imaging, we’re inspired to care for health and well-being at every stage of life. We’re looking for a Customer Service Representative to join our National Contracts Team, supporting our customers with excellence and professionalism.
About the Role
As the first point of contact for our National Contract customers, you will play a vital role in delivering outstanding customer service. This includes responding to inquiries and complaints via phone, email, and online chat, while ensuring service levels and KPIs are consistently met.

Key Responsibilities

• Act as the primary contact for National Contract customers, resolving inquiries in a timely and professional manner.
• Process customer requests accurately, meeting contractual KPIs and SLAs.
• Maintain accuracy across multiple systems, ensuring end-to-end processes are completed.
• Build strong relationships with customers through open and interactive communication.
• Identify opportunities to improve processes and efficiencies within commercial contracts.
• Adhere to WHS and cybersecurity policies to maintain a safe and secure workplace.

About You

• Minimum of 2 years’ experience in a customer service role, ideally within healthcare.
• Strong interpersonal, written, and verbal communication skills.
• Ability to manage confidential and sensitive information professionally.
• Comfortable working in fast-paced environments and meeting deadlines.
• Proficient with Microsoft 365 and web-based systems.
• Detail-oriented with a commitment to accuracy and quality.

• Act as the primary contact for National Contract customers, resolving inquiries in a timely and professional manner.
• Process customer requests accurately, meeting contractual KPIs and SLAs.
• Maintain accuracy across multiple systems, ensuring end-to-end processes are completed.
• Build strong relationships with customers through open and interactive communication.
• Identify opportunities to improve processes and efficiencies within commercial contracts.
• Adhere to WHS and cybersecurity policies to maintain a safe and secure workplace