We are a leader in providing trusted auto collision repairs. In partnership with the TD Auto Collision Repair Centre and Fix Auto, our highly equipped technicians have the specialized knowledge, training, and tools to ensure that customer vehicles are returned in state-of-the-art conditions. Our commitment to quality craftmanship, exemplary customer service and innovative technology are the driving forces behind our exceptional operations.

JOB SUMMARY

Our busy team is seeking an enthusiastic Customer Service Representative to join our team at . The Customer Service Representative (CSR) is responsible for serving customers in person and via the telephone. The CSR is accountable for dealing with customer service, selling of services and processing transactions. CSR follows all procedures and policies when providing customer service. The CSR understands his/her role as brand ambassador and provides positive brand experience to all customers.

SKILLS & QUALIFICATIONS

• High school diploma or GED required
• Strong customer service and troubleshooting skills
• Experience working as a customer service representative in the automotive industry preferred.
• Exceptional conflict resolution, negotiation, and objection handling skills
• Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
• Able to effectively communicate both verbally and in writing
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Experience with Mitchell RepairCenter and Mitchell Connect are considered an asset
• Strong technical skills, including effective working skills of MS Word, Excel and e-mail
• Strong work ethic, quality oriented and a positive team attitude

Luxuria is an equal opportunity employer. We embrace diversity and inclusion and are committed to providing equal opportunity. Embracing diversity, we ensure fair and equitable practices in our hiring decisions.
We thank all applicants for their interest; however, only those selected for interviews will be contacted.

• Ensure excellence in the delivery of the customer experience as per company standards.
• Review client’s vehicles for related and not related damages.
• Take photos of all damages, not related damages, and general condition.
• Complete Walk-Around form and identify not related damages.
• Communicate to client’s on what to expect through the repair process.
• Provide service to customers by reviewing the services offered and cross-sell different programs by explaining the advantage of our multiple service offerings.
• Provide outstanding customer service, in order to build strong and long-lasting relationships with clients.
• Create and follow up on appointments.
• Prepare Intake and Delivery paperwork.
• Effectively manage front office operations to ensure efficient organization and support of the sales function.
• Collaborate with shop management to ensure vehicles are on track for timely and flawless delivery.
• Provide regular and standard reporting to p managers to ensure awareness on key performance metrics.
• Communicate and interact with clients and insurance staff throughout the different technologies such as phone, text, email, online videocall, etc.
• As required, assign the work order to technicians.
• Set convenient appointments with the customers, based on the shop availability.
• Inspect repair, complete paperwork and meet with customer when picking up vehicle to ensure customer satisfaction.
• Take payments for deductibles, customer pay work, etc.
• Maintain complete knowledge and comply with company and departmental policies, procedures, and standards.
• Cultivate a positive working relationship with team members and management.
• Maintain a clean and orderly work area to comply with all health & safety procedures.
• Complete other related tasks as required.