Customer Service Representative at Lympha Press

Chadds Ford Township, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Apr, 26

Salary

0.0

Posted On

09 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Empathy, Multi-tasking, Time Management, Problem Solving, Team Collaboration, Computer Proficiency, Insurance Knowledge, DME Experience, Record Keeping, Professionalism, Training Participation, Adaptability, Attention to Detail, Decision Making

Industry

Medical Equipment Manufacturing

Description

Description Job Summary: Coordinates all aspects of customer service responsibilities and functions for the company by performing the following functions. Essential Functions: Answer incoming telephone calls and addresses patient needs, including updating status in patient case, completing patient intake and troubleshooting basic product issues Respond promptly to incoming phone calls, addressing patient needs with professionalism and empathy Update patient records, case statuses, and intake information accurately Process inbound and outbound mail, including handling claim documentation and internal requests Support and participate in company-wide culture and engagement events Complete required training programs, including both in-person and e-learning modules Collaborate effectively with other team members, departments, and leadership Uphold company Mission, Vision, and Values in all interactions and tasks Perform other duties as assigned Supervisory Functions: This job has no supervisory requirements or authority. Requirements Job Requirements and Qualifications: Education, Certificate and Licensure High school diploma or general education degree (GED); three years related experience and/or training; or equivalent combination of education and experience. Physical Demands Prolonged periods sitting at a desk and working on a computer Must be able to lift up to 10 pounds at times Ability to occasionally stand, walk, reach with hands and arms, and bend or stoop as needed Regular use of hands/fingers to operate computer keyboard, mouse, and office equipment Ability to see and read information on computer screens and documents Other Requirements Must possess excellent verbal communication skills with the ability to multi-task and work independently Strong phone communication skills and the ability to manage a high volume of inbound calls daily Knowledge of insurance guidelines and DME experience a plus Must demonstrate proficient ability and practical knowledge of computers, software, and other office equipment Additionally, the applicant is expected to demonstrate the ability to quickly acquire knowledge of departmental program structure, policies and procedures. Must have the ability to demonstrate effective time management skills while working independently with minimal supervision. Must be able to understand and work with a variety of information and instructions, even when situations are not clearly defined, in order to identify problems, gather and analyze information, and make sound decisions. Must demonstrate proficiency and productivity in a fast-paced environment with unscheduled interruptions while maintaining acceptable judgment, responsibility, and assumption for decisions, consequences, and results.

Responsibilities

The Customer Service Representative coordinates all aspects of customer service responsibilities, including answering calls, updating patient records, and processing mail. They also support company culture events and collaborate with team members.