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QUALIFICATIONS / SKILLS

• 3-year Apprenticeship (“kaufmännische Ausbildung”) or Bachelor degree
• Prior experience in a customer service, supply chain or logistics role is a plus
• Language skills: Business fluency in English and German is required, further languages are desirable
• IT skills: Good knowledge of MS Office, especially Excel. Experience with SAP & SalesForce is a plus
• Good written & verbal communication skills are crucial for this role
• Strong interpersonal skills, pro-active approach, excellent time management & ability to set priorities
• Understanding of the Sales to Cash process
  Join our Talent Community to stay connected with us!
  On May 22, 2024, we announced a plan to separate our Electronics and Water businesses in a tax-free manner to its shareholders. On January 15, 2025, we announced that we are targeting November 1, 2025, for the completion of the intended separation of the Electronics business (the “Intended Electronics Separation”)*. We also announced that we would retain the Water business. We are committed to ensuring a smooth and successful separation process for the Future Electronics business. We look forward to welcoming new talent interested in contributing to the continued success and growth of our evolving organization.
  (1)The separation transactions are subject to satisfaction of customary conditions, including final approval by DuPont’s Board of Directors, receipt of tax opinion from counsel, the filing and effectiveness of Form 10 registration statements with the U.S. Securities and Exchange Commission, applicable regulatory approvals, and satisfactory completion of financing. For further discussion of risks, uncertainties and assumptions that could impact the achievement, expected timing and intended benefits of the separation transactions, see DuPont’s announcement.
  DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information

ROLE DESCRIPTION

Perform Customer Service tasks for an assigned portfolio of customers working as part of a team to ensure a high level of customer satisfaction.

KEY RESPONSIBILITIES

• Responsible for inquiry & order handling process from beginning to end. Receives and processes all types of customer orders including complex and consignment orders.
• Acts as a primary customer interface for external customers, distributors and potential customers. Develops and maintains in-depth knowledge of assigned customers; understands the business model.
• Actively monitors open customer orders to ensure that deliveries arrive at the customer on time, as committed. Pro-actively interacts with customer for notification of late orders due to product availability, transportation issues.
• Interacts with broader network of internal DuPont Partners to ensure that the customers’ requirements are understood and commitments are met.
• Processes customer complaints and returns according to Complaint Management process and return policies.
• Follows desk procedures and compliance policies.
• Provides a backup coverage for other Customer Service Representatives.