SAFRAN HELICOPTER ENGINES GERMANY GMBH recrute :
Safran est un groupe international de haute technologie opérant dans les domaines de l’aéronautique (propulsion, équipements et intérieurs), de l’espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l’environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie 100 000 collaborateurs pour un chiffre d’affaires de 27,3 milliards d’euros en 2024, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés.
Safran est la 2ème entreprise du secteur aéronautique et défense du classement « World’s Best Companies 2024 » du magazine TIME.
Safran Helicopter Engines est le leader mondial de la motorisation pour hélicoptères, avec plus de 75 000 moteurs produits depuis sa création. La société offre la plus large gamme de turbomoteurs et compte 2 500 clients répartis dans 155 pays.
Descriptif mission
As a key member of the global Safran Group, Safran Helicopter Engines Germany stands as a center of excellence for helicopter engine innovation, serving Central, Northern and Eastern Europe as well as Central Asia. Our employees of 78 highly skilled professionals from over 15 nations combine advanced technological expertise with deep industry experience to deliver reliable and high-performance engine solutions. These engines power critical missions across a wide range of applications, including emergency services and defense operations.
Our new HanSafran facility in Norderstedt, covering 6,000 m², shows our strong commitment to sustainability and climate-neutral operations. Safran Helicopter Engines Germany continues to focus on innovation, quality and customer satisfaction, aiming to be a leader in the aerospace industry. Our mission: To keep our customers flying!
For our Front Office team, we are currently looking for you as
Customer Service Representative (m/f/d)

• Act as the main point of contact, providing clear and supportive communication to create a smooth and positive customer experience
• Understand customer needs and work closely with internal teams to offer tailored solutions that truly add value
• Prepare and oversee commercial offers with attention to detail, ensuring all documentation is accurate and deliveries meet deadlines
• Keep organized and up-to-date records of customer interactions and accounts while ensuring full compliance with contract terms
• Proactively follow up after service completion to confirm satisfaction, address feedback and build lasting customer relationship