Customer Service Representative (m/f/d) - Land Transport / Freight Forwarding at Kuehne+Nagel
Berlin, Berlin, Germany -
Full Time


Start Date

Immediate

Expiry Date

30 Dec, 26

Salary

43000.0

Posted On

01 Oct, 26

Experience

8 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Industry

Maritime & Water Transportation

Description

Full job description

More than just a job:


As part of our operational teams, you play a key role in ensuring that everything arrives at the right place at the right time and that our customers feel well taken care of. With your dedication, you keep supply chains running smoothly and find the right solution for every challenge. Whether it's medicine, toys, or essential machine parts – thanks to you, products reach people all over the world. You're not just getting goods to their destination, but also making life's little and big moments possible. Your contribution at Kühne+Nagel makes a bigger impact than you can imagine.


We


're looking for you to join our customer service team at our Hauneck location!


How you can contribute


  • Receiving, processing and recording customer inquiries and complaints in land transport
  • Ensuring proactive customer service
  • Communication with customers and partners regarding shipment progress
  • Handling of unloading discrepancies and delivery obstacles
  • Operational handling and monitoring of shipments in the national land transport network
  • Maintaining shipment status and monitoring express and warranty products
  • Creation of reports on shipment status

What makes you stand out


  • Successfully completed training as a freight forwarding clerk or comparable training with relevant professional experience
  • Experience in customer service, both by phone and in writing, is required.
  • Professional experience in the groupage sector
  • Openness to new things, teamwork and communication skills, and proactivity
  • Good German and English skills are absolutely essential.

What's in it for you


: Conditions: punctual and performance-based compensation, 30 vacation days.

Flexibility: flexible working hours for a good work-life balance.

Health promotion: sports and wellness programs, company-sponsored supplemental health insurance, counseling services on topics such as work-life balance, location-specific initiatives.

Employee savings plan: support for wealth accumulation in the areas of retirement planning, bank savings plans, and investment funds.

Amenities & work environment: free water and coffee.

Career prospects: training opportunities for professional and personal development, such as language courses and development programs.

Discounts: various discounts with numerous partners in the fashion, leisure, electronics, home furnishings, and other sectors.

Teamwork: friendly working atmosphere in a large company, various team and company events, recruitment program for new employees.


Who we are:


Logistics touches every aspect of our lives – from the goods we consume daily to the healthcare we rely on. With us, your work goes beyond logistics: it makes life's little and big moments possible for people all over the world.

As a globally leading logistics company with a vision to improve our world, we offer you a safe and stable environment. Here, your work makes a real difference. Whether it's delivering food, developing sustainable transport solutions, or engaging in social responsibility – your work achieves more than you can imagine.


How To Apply:

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Responsibilities

Full job description

More than just a job:


As part of our operational teams, you play a key role in ensuring that everything arrives at the right place at the right time and that our customers feel well taken care of. With your dedication, you keep supply chains running smoothly and find the right solution for every challenge. Whether it's medicine, toys, or essential machine parts – thanks to you, products reach people all over the world. You're not just getting goods to their destination, but also making life's little and big moments possible. Your contribution at Kühne+Nagel makes a bigger impact than you can imagine.


We


're looking for you to join our customer service team at our Hauneck location!


How you can contribute


  • Receiving, processing and recording customer inquiries and complaints in land transport
  • Ensuring proactive customer service
  • Communication with customers and partners regarding shipment progress
  • Handling of unloading discrepancies and delivery obstacles
  • Operational handling and monitoring of shipments in the national land transport network
  • Maintaining shipment status and monitoring express and warranty products
  • Creation of reports on shipment status

What makes you stand out


  • Successfully completed training as a freight forwarding clerk or comparable training with relevant professional experience
  • Experience in customer service, both by phone and in writing, is required.
  • Professional experience in the groupage sector
  • Openness to new things, teamwork and communication skills, and proactivity
  • Good German and English skills are absolutely essential.

What's in it for you


: Conditions: punctual and performance-based compensation, 30 vacation days.

Flexibility: flexible working hours for a good work-life balance.

Health promotion: sports and wellness programs, company-sponsored supplemental health insurance, counseling services on topics such as work-life balance, location-specific initiatives.

Employee savings plan: support for wealth accumulation in the areas of retirement planning, bank savings plans, and investment funds.

Amenities & work environment: free water and coffee.

Career prospects: training opportunities for professional and personal development, such as language courses and development programs.

Discounts: various discounts with numerous partners in the fashion, leisure, electronics, home furnishings, and other sectors.

Teamwork: friendly working atmosphere in a large company, various team and company events, recruitment program for new employees.


Who we are:


Logistics touches every aspect of our lives – from the goods we consume daily to the healthcare we rely on. With us, your work goes beyond logistics: it makes life's little and big moments possible for people all over the world.

As a globally leading logistics company with a vision to improve our world, we offer you a safe and stable environment. Here, your work makes a real difference. Whether it's delivering food, developing sustainable transport solutions, or engaging in social responsibility – your work achieves more than you can imagine.


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