The Customer Service Representative (CSR), under the direction of the Office Manager, is primarily responsible for executing all administrative tasks to the highest quality standard using efficient communication and multitasking skills while also holding a positive attitude and a strong work ethic. The CSR is the first point of contact either in person, on the telephone or via email and customers should feel welcomed in a positive environment in knowing they will receive help and friendly service. When not facing the customer, the CSR will also be responsible for general office tasks and projects.

REQUIREMENTS:

• Two years customer service experience
• Minimum High School education
• Proactive and positive attitude
• Strong work ethic
• Excellent verbal and written communication skills
• Exceptional interpersonal skills with a genuine desire to assist people
• A wiliness to learn and develop skill level and experience
• Ability to work as part of the team

• Greet customers, members and member guests in a friendly positive manner.
• Assist customers with their needs, answer phones, and respond to general face to face inquires.
• Perform opening and closing duties (unlocking and locking rooms, assisting in room set up and take down, room rental walk-throughs, minor cleaning between room rentals if necessary, etc.)
• Ensure office, lobby area, facility rooms, bathrooms and kitchen are kept in a professional and tidy manner.
• Respond to voicemail and email within a timely and appropriate manor.
• Basic filing skills.
• Provide new Access (App) credentials and be able to guide customer through the set- up process.
• Provide direction to customers, members and member guests when they check in.
• Accept and process payments for encumbrance fees, bookings and programs.
• Advise and direct customer inquires, or complete program registrations, as appropriate.
• Assist and process new membership enrolment and have a thorough knowledge of the process.
• Educate new members through waivers and information sheets.
• Be up to date with current seasonal operations and needs.
• Assist the Office Manager with the management of inventory of office supplies.
• Be able to ask questions and make inquires to find the correct answer for any customer inquiry.
• Perform other duties and responsibilities as assigned.