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Customer Service Representative - Malay Support - Reservation Project at Teleperformance
Kuala Lumpur, Kuala Lumpur, Malaysia -
Full Time

Start Date

Immediate

Expiry Date

31 Jul, 26

Salary

0.0

Posted On

02 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Communication Skills, Problem Solving, Account Management, Reservation Management, Conflict Resolution, Commercial Understanding, Interpersonal Skills, Data Entry, Email Correspondence

Industry

Description
Overview The Reservations Customer Service Representative is responsible for providing overall reservations and related support to customers via phone, email, or fax. Processes transactions, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Qualifications Excellent communication skills in English and language required; Excellent commercial understanding; Problem solving; Sense of responsibility; Independent and customer friendly. Experienced with Customer Care, internet and hotel industry; Available for changes in shift schedule on a monthly rotation schedule or as business needs require Responsibilities Handle pre and post reservation inquiries by phone, e-mail and fax; Handle customer requests by phone and e-mail; Modify, change and/or cancel existing reservations; Make outbound calls to hotels/guests to arrangement special requests; Act as liaison between guest and hotel to resolve complaints; Manage relationships with hotels by providing high levels of customer service and account management support.
Responsibilities
The representative handles pre and post-reservation inquiries via phone, email, and fax while managing relationships with hotels. They act as a liaison between guests and hotels to resolve complaints and process reservation modifications or cancellations.