Location: 970 Verbena Road, Mississauga, ON, L5T 1T6
Schedule: Monday to Friday, 10:00 AM – 6:00 PM
Job Type: Full-time
Compensation: $19.00–$21.00 per hour (Based on Experience)
Expected Hours: 40 per week
FB Canada Express is currently seeking a highly motivated and detail-oriented Customer Service Representative to join our dynamic logistics team. This role is ideal for someone passionate about delivering excellent service in a fast-paced, team-based environment. You’ll play a key role in supporting clients and ensuring a seamless experience from inquiry to delivery.

QUALIFICATIONS

• Strong verbal and written communication skills in English
• Fluency in Mandarin or French is required
• Proficient in Microsoft Office (especially Outlook, Excel, and Word)
• Excellent organization and time management skills
• Problem-solving mindset and a proactive approach to customer service
• Strong interpersonal skills and a collaborative attitude

EXPERIENCE

• Minimum 2 years of experience in a customer service or administrative role
• Experience in logistics, transportation, or e-commerce environments is preferred

EDUCATION

• Post-secondary education in a related field is preferred but not required

• Serve as a primary point of contact for customer inquiries via phone, email, and in person
• Process customer orders accurately and provide real-time shipment updates
• Use Microsoft Office tools (Word, Excel, Outlook) to maintain records and generate reports
• Follow up with customers to confirm satisfaction and offer further support
• Collaborate with internal teams-operations, logistics, and sales to ensure service quality
• Address customer concerns with professionalism and resolve issues promptly
• Participate in team meetings to provide feedback and contribute to service improvements