INVISION IS A PROFESSIONAL RECRUITMENT FIRM INVOLVED IN ENGINEERING, INDUSTRIAL/SKILLED TRADES, INFORMATION TECHNOLOGY AND PROFESSIONAL SERVICES WITHIN CANADA AND THE U.S. WE HAVE A SUCCESSFUL TRACK RECORD WORKING ON BOTH SMALL AND LARGE RECRUITMENT PROJECTS, ACROSS NORTH AMERICA.

Our client is a technology leader in electrification and automation is looking for a Customer Service Specialist to join them on a contract basis.
In this role, you will provide internal and external customer support such as technical support, order and payment related assistance, forwarding supplier offers, finding the right speaking partner, etc., and coordinate with relevant resources to have complete case ownership.

QUALIFICATIONS:

• Bachelors degree required.
• 1 - 2 years relevant work experience.
• MUST have customer service experience from a product support perspective
• Must have SAP system experience
• Knowledge of CRM software (Salesforce is a preference)
• Proactive, with demonstrated ability to take ownership of customer issues.
• Collaborative, Solution-focused approach, and diplomatic written and spoken communication.

• Assisting customers by monitoring the status of customer requests and that that all inquiries received via multiple channels (including but not limited to phone, web, e-mail, chat) are resolved rapidly and competent way by providing assistance in any necessary escalation
• Recommending appropriate solution for customer requests, and coordinates with related teams to ensure the complete handling of the request (e.g. production capability and scheduling, resourcing, quotes, price lists, invoice) is in place.
• Proactively informing customers about issue status based on inputs and clarifying any questions to improve service quality.
• Ensuring a positive customer experience throughout the entire process by giving customers regular updates and clarification
• Ensuring the resolution of customer issues (e.g. product, technical, order, payment related) by providing resolution immediately or coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams by following specified processes and using agreed tools and systems. Coordinating involves resolution with After-Sales Service and/or Spare Parts teams, also Media Relations, Talent Acquisition or Procurement teams.
• Recommending appropriate solution for customer requests, and coordinates with related teams to ensure the complete handling of the request (e.g. production capability and scheduling, resourcing, quotes, price lists, invoice) is in place.