Customer Service Representative at Marketing Alliance Group

Calhoun, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Jun, 26

Salary

0.0

Posted On

27 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Phone Contact Handling, Active Listening, CRM Systems, Customer Orientation, Communication, Presentation, Multitasking, Prioritization, Time Management, Organizational Skills

Industry

Advertising Services

Description

Job Summary: The Customer Service Representative (CSR) serves as a primary point of contact for our clients, providing timely and accurate information related to products, services, orders, and project updates acting as a liaison between customers and internal departments including production, design, engineering, and logistics to ensure a smooth, efficient, and positive customer experience from order inception through delivery. Job Duties/Responsibilities: * Effectively manage incoming calls * Identify and assess customers’ needs to achieve satisfaction * Build sustainable relationships of trust through open and interactive communication * Provide accurate, valid and complete information by using the right methods/tools * Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution * Keep records of customer interactions, process customer accounts and file documents * Follow communication procedures, guidelines and policies * Other duties as assigned. Requirements: * Proven customer support experience * Strong phone contact handling skills and active listening * Familiarity with CRM systems and practices * Customer orientation and ability to adapt and respond any individuals * Excellent communication and presentation skills * Ability to multitask, prioritize, and manage time effectively * Strong organizational skills Supervision Received: Works with minimal supervision. Issues and concerns need to be communicated to the supervisor. Qualifications and Education Requirements: * High school diploma or GED required * 1-3 years of customer service experience, preferably in manufacturing, distribution or production environment preferred Physical Requirements: Lifting: Occasionally raises objects from a lower to a higher position or moves objects horizontally from position-to position. Weight is usually less than 25 lbs. Push/Pull: Occasionally uses upper extremities to exert force in order to draw, haul or tug objects in a sustained motion. Weight is usually less than 25 lbs. Reaching: Extends hand(s) and arm(s) in any direction. Weight is usually less than 25 lbs. Stooping: Bends body downward and forward at the waist. Weight is usually less than 20 lbs. Standing: Standing for moderate levels of time. Infrequently more than 30 minutes at a time.

Responsibilities

The Customer Service Representative acts as the main contact for clients, providing accurate information regarding products, services, orders, and project updates. This role involves liaising between customers and internal departments like production and logistics to ensure a positive experience from order start to delivery.