Customer Service Representative (Marketplace) - South Africa at SmartBuyGlasses
Home Based, , South Africa -
Full Time


Start Date

Immediate

Expiry Date

08 Nov, 25

Salary

0.0

Posted On

10 Aug, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Availability, English, Google Sheets

Industry

Marketing/Advertising/Sales

Description

QUALIFICATIONS

  • Basic knowledge of MS Excel and Google Sheets
  • Channel Advisor is a plus
  • Strong desire to grow their career really fast
  • Fluency in verbal and written English
  • Customer service experience is preferred
  • Excellent time management and documentation skills
  • Availability for 30 - 40 hours a week with flexible shifts (weekends and/or evening)

SKILLS & REQUIREMENT

  • The candidate has to be communicative and collaborative
  • Someone who’s attentive to the messages and requests
  • Hungry to learn more and more by asking questionsSelf-Motivation

    • This quality is essential, and takes initiative without constant supervision

    • Positive Attitude
    Responsibilities
    • Manage multiple marketplace stores, from operations (shipping, orders, review, etc.) to sales (marketing, campaigns, ads, etc.).
    • Keeping strong and regular communication with the team leader about the daily operations and marketplace notifications.
    • Oversee day-to-day operations, coordinating internal communication between logistics, customer service, and supply chain teams, as well as external communication with partners and customers to solve any operational issues.
    • Manage inventory in own warehouse as well as in marketplaces warehouses e.g., FBA
    • Plan and execute marketing initiatives across different platforms and channels.
    • Participate in discussions about marketplace strategies, identifying opportunities to expand product offerings and reach a wider audience.
    • Keep up-to-date with changes in the e-commerce landscape, marketplace platform policies, and industry best practices.
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