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Customer Service Representative at Masimo
Basingstoke, England, United Kingdom -
Full Time

Start Date

Immediate

Expiry Date

05 May, 26

Salary

0.0

Posted On

04 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Order Processing, Sales Support, Product Availability, Shipping Coordination, Proof Of Delivery, Pricing Discrepancy Resolution, Customer Returns, Invoicing Coordination, Interpersonal Skills, Organizational Skills, Communication Skills, Writing Skills, Multi-tasking, ERP Systems, Sales Force

Industry

Medical Equipment Manufacturing

Description
Job Summary The Customer Service Representative deals with all orders within his/her assigned regions. Your responsibilities Enter and confirm sales orders placed by E-mail, EDI, and fax and support sales force in the region. Initiate customer and order set-up and ensure a timely response to all orders received from customers. Check product availability and coordinate shipments in the region, liaising closely with distributors. Provide customers with proof of delivery. Resolve customer pricing discrepancies. Process customer returns per company policies and procedures. Support sales force and internal team members for samples and supplies. Coordinate invoicing with the Finance team. Projects as assigned. Your profile Commercial diploma or equivalent diploma. Experience in international customer service is a plus. PC literate (Word, Excel, PowerPoint) and are familiar with using ERP systems, Sales Force experience would be advantageous. Fluent in English and other languages are an advantage. Excellent interpersonal and relationship building skills. Excellent organizational, communication and writing skills. Tact and diplomacy. Ability to multi-task. Are you looking for uncommon opportunities with an extraordinary company? We are looking for people who can, do and will make a difference. Are you interested to hear more about this position? Please send your full application through our career website To learn more about us, please visit: www.masimo.com
Responsibilities
The Customer Service Representative is responsible for managing orders within assigned regions, including entering and confirming sales orders and coordinating shipments. They also resolve customer issues and support the sales force and internal teams.