COSCO SHIPPING is a leading global ocean carrier with a rich history in the Canadian market. Headquartered in downtown Vancouver at Suite 1805 – 1055 Dunsmuir Street, Vancouver, BC V7X 1K8, COSCO SHIPPING Lines (Canada) Inc. is currently seeking a Customer Service Representative who will be responsible for helping customers regarding their export shipments in our Vancouver office.
This is a temporary position (for maternity coverage) and will be full-timed based on 37.5 per week in our Customer Service Department.

SKILLS/ REQUIREMENTS

• Junior College degree or higher
• Work experience in shipping/freight forwarding an asset
• Attention to details
• Good verbal and written communication skills and customer service orientation
• Good team player and problem solving skills
• Strong time management and able to handle and manage multiple tasks
• Ability to work in high pressure, fast paced environment
• Proficiency in Microsoft Windows applications (e.g. Excel, Word) and can adapt to new and different systems easily.
• Willing to learn
  If you are interested in this position, please forward your resume along with a cover letter.
  We thank all applicants for their interest, but only those selected for interview will be contacted.
  Job Types: Full-time, Fixed term contract
  Contract length: 12 months
  Pay: $37,000.00-$42,000.00 per year
  Work Location: In perso

• Handle and resolve customers’ queries on their shipments
• Assist customers with issues/concerns with the terminals
• Follow up on shipments and monitor the shipments’ status
• Coordinate with rails, marine terminals and other departments with regards to customers’ shipments
• Provide required information and/or documents to customers in time
• Prepare and generate reports for various departments