JOB DESCRIPTION

We are looking for a service-minded and enthusiastic Customer Service Representative to join our Customer Service team in Silkeborg to cover a maternity leave.
As part of our Danish/Norwegian Customer Service team within Danfoss Climate Solutions, you will play a key role in ensuring excellent customer experiences and smooth operations.
In this exciting role, you will have the opportunity to impact customer satisfaction while collaborating with colleagues across Danfoss globally.
To ensure your success, we provide a structured onboarding program and continuous support.

BACKGROUND & SKILLS

To succeed in this role, you bring a customer-focused mindset and good communication skills. You enjoy working in a dynamic environment and are motivated to contribute to a positive and supportive atmosphere. You are eager to work together with others to achieve team goals, believing that working towards shared objectives benefits the entire organization.

Additionally, you:

• Are comfortable with technology and enjoy working with various IT tools and systems
• Can manage tasks effectively, even under pressure, while meeting deadlines
• Take a solution-oriented approach with attention to detail
• You are open for development and improvements to ensure best in class performance.
• Enjoy connecting with people and building positive relationships

Previous experience in customer service, sales support, or logistics is an advantage, but not a requirement. Experience with SAP and/or Salesforce is also helpful.
At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. Even if you do not check all the boxes for this job posting, we encourage you to apply anyway.
We look forward to receiving your application and welcoming you to our team.
For information about the recruitment process, please contact Talent Acquisition Partner, Karin K P Jensen, +45 7488 3058. #LI-KJ1 #LI-Onsite
Please apply at your earliest convenience. We do not have an application deadline but accept applications as long as the job is posted.

As a Customer Service Representative, your primary responsibility is to ensure a seamless and professional customer experience by handling inquiries, resolving issues, and actively supporting our customers while staying ahead of their expectations.

Your key tasks include but are not limited to the following:

• Managing the entire customer journey, from inquiry to resolution, ensuring high service levels.
• Maintaining close communication with customers via phone and email to understand their needs and expectations.
• Investigating and resolving logistic issues and customer complaints in a timely manner.
• Collaborating with internal departments to ensure customer requests are handled effectively.
• Fulfilling job responsibilities aligned with given KPIs while continuously identifying opportunities to improve processes and enhance customer satisfaction.