We are looking for a proactive and service-oriented Customer Service Representative to join our awesome Customer Service team. This is a contract position providing maternity and parental leave coverage until October 2026. This position is a hybrid role with flexibility to work from home and an expectation to work in our office located in South Vancouver (Marpole) on designated days.
Reporting to the Customer Service Manager, the Customer Service Representative acts as the key to our important wholesale, non-profits and e-commerce customers and is responsible for growing customer relationships and sales.
Native Northwest distributes educational, gift, and fashion items featuring Indigenous art to stores across Canada and the United States.
Native Northwest builds an everyday connection to Indigenous cultures by tying Indigenous artists’ distinct designs to bold, new concepts. 100% of the art featured on Native Northwest products is designed by Indigenous artists.
Visit https://www.nativenorthwest.ca and check us out on Facebook or Instagram to learn more about who we are.

KNOWLEDGE, SKILLS & ABILITY:

• Minimum of 3 years of experience in a customer service role.
• Excellent communication and interpersonal skills, with a strong customer service orientation.
• Fluency in spoken and written English.
• Proficiency in computer systems and CRM platforms; experience with Salesforce and NetSuite is a plus.
• Basic technical skills, including familiarity with Google Workspace, social media platforms, and website order troubleshooting.
• Strong problem-solving abilities and sound decision-making under pressure.
• High attention to detail with a proactive, self-motivated attitude and a willingness to learn quickly.
• Well-organized with effective time management skills.
• Positive and enthusiastic demeanour with strong internal communication abilities.
• Appreciation for Indigenous arts and cultures.
  The base pay for this position ranges from $50,000 to $55,000 per annum. Final Base Pay will be determined based on a few factors such as job-related knowledge, skills, and experience.
  Native Northwest operates on the unceded traditional territory of xʷməθkʷəyəm (Musqueam First Nation) and Coast Salish Peoples. We recognize Musqueam and Coast Salish right to this land by committing to a respectful relationship with local First Nations, hiring Musqueam staff, and prioritizing local community partnership opportunities.
  We thank all applicants for their interest; however, only short-listed candidates will be contacted.
  Job Type: Full-time
  Pay: $50,000.00-$55,000.00 per year

Benefits:

• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Store discount
• Tuition reimbursement
• Work from home

Application question(s):

• Do you have a valid legal status to work in Canada?

Experience:

• Customer service: 3 years (preferred)

Work Location: Hybrid remote in Vancouver, BC V6P 6G

• Providing comprehensive customer service support, including answering phone calls, processing and placing orders, communicating with customers, and troubleshooting any issues that arise.
• Responding to customer inquiries via email, chatbot, social media, and phone in a timely, organized, and professional manner.
• Accurately entering and reviewing customer orders using our customer relationship management (CRM) software.
• Developing a thorough understanding of our 200-page catalog and over 2,000 product SKUs.
• Identifying and recommending improvements to our B2C and B2B customer service processes.
• Collaborating with the team to support other areas of business operations as needed, including wholesale and corporate customer service.Resolving customer concerns with professionalism, empathy, and respect.
• Contributing to a positive and respectful workplace culture.
• Performing any other duties as assigned by the supervisor(s)