JABOUT MAX SOLUTIONS

Founded by industry veterans Marc Shore and Dennis Kaltman, Max Solutions seeks to impact our customers, employees, communities and the environment through specialty packaging solutions that support the healthcare and consumer segments. We deliver this unmatched impact by investing in next-generation technology, building and supporting an exceptional team of people and never placing limits on creativity.
We are looking for a Customer Service Representative for our Guelph Location.

QUALIFICATIONS/SKILLS REQUIRED

• Previous Customer Service experience in a print, paper or packaging manufacturing environment
• Minimum 5 years in a Business-to-Business Customer Service setting
• Excellent communication and organizational skills.
• Ability to multi-task and prioritize in a fast-paced environment.
• Ability to work individually as well as in a team environment.
• Intermediate computer skills including Globetek, Microsoft Outlook and Excel.
  Max Solutions Canada is an Equal Opportunity Employer who is committed to diversity and inclusion in the workplace. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We thank all applicants for their interest; however only those considered for an interview will be contacted.
  Job Types: Full-time, Permanent

Benefits:

• Casual dress
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care

Flexible language requirement:

• French not required

Schedule:

• Day shift
• Monday to Friday

Work Location: In perso

• Receive orders and quote requests from customers
• Price orders or direct to sales, ensure profit values are within guidelines and obtain approvals
• Collaborate with sales, estimators and department managers
• Ensure carton item codes are correct
• Ensure all order information is accurately recorded in ERP system
• Monitor inventory levels on all assigned accounts, reviewing any new orders against inventories and releases to establish realistic delivery dates
• Issue change orders for any changes to date, price, quantities, graphics affecting an order
• Issue weekly inventory reports to customers if required
• Complete Non-Conformance Reports for customer complaints and pickup requests
• Coordinate the efficient shipment of product to the Customer
• Monitor overaged inventories with sales and customers
• Prepare packages for Courier
• Perform other duties as assigned
• Demonstrate a deliberate focus on Safety, Quality, Continuous Improvement, and Customer Satisfaction