Customer Service Representative

at  MC RECRUTEMENT ET CONSULTATION

JOB OVERVIEW

Our Client, is seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for customers, providing exceptional service and support. Your ability to communicate effectively and analyze customer needs will be essential in ensuring a positive experience. Bilingual candidates, especially those fluent in Spanish, are encouraged to apply as we strive to serve a diverse clientele.

REQUIREMENTS

• Strong communication skills in English and French
• Previous experience in customer service or sales is preferred.
• Ability to analyze situations and provide effective solutions.
• Excellent phone etiquette and interpersonal skills.
• Proficient in using computer systems and software for data entry and communication.
• A positive attitude with a commitment to providing outstanding service.
  Job Type: Full-time
  Pay: $45,000.00-$47,500.00 per year

Benefits:

• Extended health care

Schedule:

• Monday to Friday

Education:

• DCS / DEC (preferred)

Work Location: In perso

• Respond promptly to customer inquiries via phone, email, or chat.
• Provide accurate information regarding products and services.
• Analyze customer needs and recommend appropriate solutions.
• Handle customer complaints with professionalism and empathy.
• Upsell products and services when appropriate to enhance customer satisfaction.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve service delivery and resolve issues.
• Uphold company policies and procedures while delivering excellent customer service.