Customer Service Representative at McGrew Equipment Company

North Codorus Township, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Jul, 26

Salary

20.0

Posted On

30 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Communication, Organization, Attention to detail, Microsoft Office, Outlook, Excel, Word, Administrative support, Scheduling, Data entry, Problem solving, Professionalism, Time management

Industry

Machinery Manufacturing

Description

McGrew Equipment Company is seeking a proactive, organized, and customer-focused Customer Service Representative to join our team. This role serves as the first point of contact for customers and plays a critical role in supporting auction operations before, during, and after each sale. This is a fast-paced position that requires strong communication, attention to detail, and the ability to manage multiple responsibilities at once. The ideal candidate is a quick learner who takes initiative, stays productive, and remains professional under pressure. Company Description Founded in 1999, McGrew Equipment Company, an affiliate of McGrew Management Company, is a full-service auction house. We buy, sell, trade, and ship used equipment worldwide, offering a diverse inventory of agricultural and construction equipment and connecting buyers and sellers across the country. We conduct virtual sales, online-only auctions, onsite and offsite auctions, dealer and office-run sales, and complete liquidations. McGrew hosts bi-weekly live onsite Construction, and Agricultural auctions, along with a variety of online-only and specialty auctions throughout the year. McGrew is known for integrity, teamwork, and hands-on service—values that extend to how we treat our employees and customers alike. What McGrew Management Company Offers You * A growing company with opportunities for career advancement * Comprehensive medical benefits for full-time employees * Dental, vision, life, and disability insurance for full-time employees * 401(k) retirement plan with company match * Paid holidays for full-time employees * Paid time off for full-time and part-time employees * Employee Assistance Program (EAP) * Exclusive employee discounts & access to year-round employee merchandise store * Supportive, team-oriented workplace culture Role Description The Customer Service Representative manages front-desk operations while supporting communication and workflow across multiple departments. This role requires the ability to prioritize tasks, respond to customers with urgency, and take ownership of responsibilities from start to finish. Success in this position comes from staying organized, maintaining a professional tone, and consistently following through without needing constant direction. Essential Duties & Responsibilities * Answer and direct incoming phone calls in a professional and efficient manner * Greet and assist customers, vendors, and visitors * Provide accurate information or route inquiries to the appropriate department * Take, document, and communicate messages with attention to detail * Schedule and coordinate customer pickups and equipment releases * Assist with coordinating deliveries and transportation communication * Occasionally process customer payments when appropriate * Support customer inquiries related to invoices, scheduling, and auction processes * Receive, sort, and distribute incoming mail and packages * Maintain organization of the front office and common areas * Assist with ordering, stocking, and distributing office supplies * Support auction-day operations, including customer check-in and general assistance * Perform administrative and clerical tasks to support daily operations * Use downtime productively by assisting team members, organizing, or learning processes * Other duties and responsibilities as assigned Educational & Experience Requirements * High school diploma or equivalent * Experience with Microsoft Office (Outlook, Excel, Word) * Strong communication and customer service skills * Ability to stay organized and manage multiple tasks Essential Physical Requirements While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand, walk, sit, use hands to finger, handle, or feel, and reach with hands and arms. The employee must occasionally lift and/or move up to ten (10) pounds and may infrequently lift and/or move up to twenty-five (25) pounds. Specific vision abilities required include close vision, distance vision, color vision, and peripheral vision. Equal Employment Opportunity McGrew Management Company and its affiliates provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Responsibilities

The Customer Service Representative manages front-desk operations and serves as the primary point of contact for customers, vendors, and visitors. They support auction operations by coordinating logistics, handling inquiries, and performing essential administrative tasks.